Round Up Rodeo BBQ to open March 23 at DHS - Menu Released

[JMisery]

anyone going to try calling at 7 or is that another waste of time?

Have called and the wait time is over 45 minutes already so I'm going to assume everyone is calling for the same reason!

 

[GrumpyInPhilly]

I'm on hold but probably a waste of time.

 

[TigrLvsPooh]

disney dining wait time 2 hours lol

 

[Jen81NYC]

disney dining wait time 2 hours lol

Not only is this crappy and inconvenient on Disney guests, but it’s also so rude to do this to the poor CMs who work the Disney customer service lines. I feel bad for them

 

[JMisery]

I hung up as I had to jump on a Zoom call - also unlikely that they will even be able to book it at this rate. Just going to keep an eye on this thread and the website/app and hope for the best!

 

[PatMcDuck]

I am on hold too but did not get a wait time estimate? According to Twitter only opening day was booked, and opened at 5:15. Many bloggers are reporting they booked that. I have not seen any other date that was booked.

 

[GrumpyInPhilly]

I hung up as I had to jump on a Zoom call - also unlikely that they will even be able to book it at this rate. Just going to keep an eye on this thread and the website/app and hope for the best!

Yep. My plan as well.

 

[JackStraw]

I called at 7 on the nose just for the heck of it despite being secure in the fact that what was occurring online would surely be happening by phone. Two hour wait for a cast member to field the call

 

[Richie248]

Disney just can't get their act together. This isn't their first time at the "rodeo" (pun intended)... With all the upfront planning required, they make it unnecessarily hard for guests. I think they know they need to update the system but I bet the back-end efforts are just too expansive... Was going to fill my last dining spot w/ Rodeo Round-up but a reservation for Story Book at WL just opened up....so will take that and go on w/ my day.

 

[Jaay]

It really is a shame how broken their reservation system is.

 

[Jaay]

Is there any indication that other days other than opening day will even be available to book?

 

[Fctryseald]

Just got off the phone and tried to book for March 28th, she told me there was no availability and that reservations were definitely released at 7am. I explained that it appears that no one has received a reservation online except for some people for opening day, but she had no further information.

 

[Jen81NYC]

Is there any indication that other days other than opening day will even be available to book?

Well it would be very weird for a new restaurant to only be open for one day and that’s it, lol

 

[Marthasor]

Is there any indication that other days other than opening day will even be available to book?

None. We basically went from an announcement that reservations would open today to a statement, now, on the website saying information on how to book will be released today . . . .

 

[Jaay]

Just got off the phone and tried to book for March 28th, she told me there was no availability and that reservations were definitely released at 7am. I explained that it appears that no one has received a reservation online except for some people for opening day, but she had no further information.

I'm sorry this happened and it was a waste of time. I had a feeling this would happen and that's why I didn't bother trying to call. Really hope they can get their act together. Those poor customer service reps are gonna go through the ringer today.

 

[Jaay]

Well it would be very weird for a new restaurant to only be open for one day and that’s it, lol

Haha well I know that, of course. But I was curious if they were 'testing' the waters with the opening day before then opening it up for the rest!

 

[Jen81NYC]

Just got off the phone and tried to book for March 28th, she told me there was no availability and that reservations were definitely released at 7am. I explained that it appears that no one has received a reservation online except for some people for opening day, but she had no further information.

So frustrating how bad their comms even to the CMs is. And reservations don’t even open at 7am! Well hopefully CMs will eventually get the scoop from higher ups and someone will report back

 

[Richie248]

Just got off the phone and tried to book for March 28th, she told me there was no availability and that reservations were definitely released at 7am. I explained that it appears that no one has received a reservation online except for some people for opening day, but she had no further information.

Feel that CM is wrong....they may have been loaded for opening day...but doubtful anything past that! Thanks for checking and updating us though.

 

[WaitingForMyPrince]

Wouldn’t it be FAR simpler to put a message up that says “hey, apologies, we messed up but will try again at “x” o'clock. Seems better than to force us to further break their system by constantly refreshing for hours and clogging up their phone lines!

 

[kidmd]

Wouldn’t it be FAR simpler to put a message up that says “hey, apologies, we messed up but will try again at “x” o'clock. Seems better than to force us to further break their system by constantly refreshing for hours and clogging up their phone lines!

Being Disney means never having to say you are sorry.