Room Requests

[bookbabe626]

I thought I had heard Touring Plans fax submittal cant be used for DVC rooms not booked on cash?

I have read that asking for a specific room number is not good because if you cant get that room they have nothing else to go on. So you need to specify what your goal is and also give room number examples. Also, checking in at desk if you aren't in need of the room asap you can always talk to the check in desk.

I use it for DVC points-booked rooms all the time. Got my request last month at BWV. Now, I do request both with MS (usually via chat) and also with TP, so no idea which one was the winner, but I’ve never been told by touring plans that the stays needed to be cash rooms.

 

[CarolynFH]

I was chatting with them today to put in my request for PIT and the guy was literally arguing with me that there are no lake views if im staying in standard.

There is some lake views on the 2nd floor categorized as standard. I told him yes there is and its classified as a standard view can you please put 2nd floor lake view. He says, " Done. Is there anything else I can assist with?'

I had a feeling he didn't do sh*t so i called MS to verify later and sure enough he put 2nd floor but left out lake view. I really am not liking talking to MS either, some of them are straight condescending when we're paying so much for this like just write the request who cares even if I dont get it

I like to submit my requests via the email link on the member website. This is one reason for that.

 

[Sandisw]

I was chatting with them today to put in my request for PIT and the guy was literally arguing with me that there are no lake views if im staying in standard.

There is some lake views on the 2nd floor categorized as standard. I told him yes there is and its classified as a standard view can you please put 2nd floor lake view. He says, " Done. Is there anything else I can assist with?'

I had a feeling he didn't do sh*t so i called MS to verify later and sure enough he put 2nd floor but left out lake view. I really am not liking talking to MS either, some of them are straight condescending when we're paying so much for this like just write the request who cares even if I dont get it

The problem, though, is you were wusing terms that make an actual view and that can cause confusion for the CM, who is technically correct.

Lake view and SV are different and if a CM even implies it’s possible, you are going to have an upset owner who says they were told they could get it.

It is much better to give general guidelines than using terms that match something else.

There are PV rooms at BLT that can see the theme park…but if you called and said I want a theme park view room, they are going to tell you they don’t exist within the PV category.

Instead, it’s better to say, even side, north end. Those are the PV rooms that have a chance of seeing the theme park.

Once we get more info on rooms, it will make it easier.

So, if what you want is a SV room that faces the lake, you are better off finding out what room numbers might work for that.

 

[GrumpyInPhilly]

I use the chat option on the member site for room requests. I type in the request and ask the CM if he/she would copy & paste my request into the reservation notes so it hopefully all gets in there.

 

[sndral]

I was chatting with them today to put in my request for PIT and the guy was literally arguing with me that there are no lake views if im staying in standard.

There is some lake views on the 2nd floor categorized as standard. I told him yes there is and its classified as a standard view can you please put 2nd floor lake view. He says, " Done. Is there anything else I can assist with?'

I had a feeling he didn't do sh*t so i called MS to verify later and sure enough he put 2nd floor but left out lake view. I really am not liking talking to MS either, some of them are straight condescending when we're paying so much for this like just write the request who cares even if I dont get it

The CM you speak w/ may have never been to the resort, they certainly don’t have the in depth knowledge that those of us who research & study maps & watch YouTube videos, etc.. have. The CM probably didn’t even have a map of PIT in front of them, so they wouldn’t know which 2nd floor PIT villas look at what. They likely just have a generic written description of the booking categories - if that. You’ll run into the same thing w/ Jambo requests, if you ask for savanna view or partial savanna view they’ll often tell you for that you need to book savanna view or there’s no such view in the resort view category. So you ask for Kudu trail - since all of those villas in fact overlook Sunset savanna .

 

[disneydreamer1980]

I use Touring Plans for our points booked trips also and I’ve almost always gotten pretty close to what I asked for. You have to pay the fee I think to use this service but it’s not too much and I like the rest of what the site offers so I pay for it yearly anyway. I’ll sometimes call to verify they received my requests shortly before arrival and they always have it in their system already. And if you’re not happy with your room location when you arrive they’ll usually try to accommodate you if they can.

 

[Girlstar30]

The problem, though, is you were wusing terms that make an actual view and that can cause confusion for the CM, who is technically correct.

Lake view and SV are different and if a CM even implies it’s possible, you are going to have an upset owner who says they were told they could get it.

It is much better to give general guidelines than using terms that match something else.

There are PV rooms at BLT that can see the theme park…but if you called and said I want a theme park view room, they are going to tell you they don’t exist within the PV category.

Instead, it’s better to say, even side, north end. Those are the PV rooms that have a chance of seeing the theme park.

Once we get more info on rooms, it will make it easier.

So, if what you want is a SV room that faces the lake, you are better off finding out what room numbers might work for that.

Thank you this is helpful! I guess it was the attitude that upset me too, totally unnecessary

 

[Girlstar30]

I use the chat option on the member site for room requests. I type in the request and ask the CM if he/she would copy & paste my request into the reservation notes so it hopefully all gets in there.

That's a great idea, make it easy!

 

[Girlstar30]

The CM you speak w/ may have never been to the resort, they certainly don’t have the in depth knowledge that those of us who research & study maps & watch YouTube videos, etc.. have. The CM probably didn’t even have a map of PIT in front of them, so they wouldn’t know which 2nd floor PIT villas look at what. They likely just have a generic written description of the booking categories - if that. You’ll run into the same thing w/ Jambo requests, if you ask for savanna view or partial savanna view they’ll often tell you for that you need to book savanna view or there’s no such view in the resort view category. So you ask for Kudu trail - since all of those villas in fact overlook Sunset savanna .

Thank you, I was doing it wrong I can see now how they thought I was trying to get a view i didn't pay for

 

[Girlstar30]

I use Touring Plans for our points booked trips also and I’ve almost always gotten pretty close to what I asked for. You have to pay the fee I think to use this service but it’s not too much and I like the rest of what the site offers so I pay for it yearly anyway. I’ll sometimes call to verify they received my requests shortly before arrival and they always have it in their system already. And if you’re not happy with your room location when you arrive they’ll usually try to accommodate you if they can.

They were great with the accommodations at disney world, jambo was off and they gave us a different view with no issue, vgc they were not helpful but thats understandable given the small amount of rooms of course. Im going to check out touring plans it seems like people are having good luck with that!