We called MS about 5 days prior to going down. We got our request initially. Online check in was not working for a week or so before we arrived. So when we checked in they could not tell us our room number but could tell us the building #. Then several hours later we get the text that room is ready, only problem was it was in a different building. We went back to see what happened, apparently another cast member changed our room, since it was not ready yet. We asked if our first assignment room was still available and they said yes and it was currently being cleaned. So they gave it back to us. It was not ready till after 4 pm but that was no problem. Would rather wait a little to get the room requested. Have a good time.