ols386
I want to live at Disney World!!
- Joined
- Jan 29, 2008
- Messages
- 9,952
I had a LM at AofA booked for November. Called today and changed to December.
No rooms at AofA/LM available, so I changed to CBR.
Disney agent made the change, but said my final balance was due November 23 (which was my original check-in date). I said that in the past, my balance was always due on check-in date, which now would be December 27. She said she could not change the balance due date, because I was making a "revision", and that my balance was STILL due on November 23.
I questioned her about it, but she was not budging, said my balance due was still November 23. We argued about this for a couple of minutes.
I asked to speak to a supervisor, and she said she would contact Guest Services and ask about changing the balance due date. Came back on the phone in a minute, and said balance due date was December 27.
So all is well, but I couldn't figure out why she couldn't change the date. I've made room only reservations many times, and even some revisions to the dates and resorts, and never ran into this before. So am wondering why she argued (or it seemed like she was arguing), about this.
This is more of a curiosity question, than anything else.
No rooms at AofA/LM available, so I changed to CBR.
Disney agent made the change, but said my final balance was due November 23 (which was my original check-in date). I said that in the past, my balance was always due on check-in date, which now would be December 27. She said she could not change the balance due date, because I was making a "revision", and that my balance was STILL due on November 23.
I questioned her about it, but she was not budging, said my balance due was still November 23. We argued about this for a couple of minutes.
I asked to speak to a supervisor, and she said she would contact Guest Services and ask about changing the balance due date. Came back on the phone in a minute, and said balance due date was December 27.
So all is well, but I couldn't figure out why she couldn't change the date. I've made room only reservations many times, and even some revisions to the dates and resorts, and never ran into this before. So am wondering why she argued (or it seemed like she was arguing), about this.
This is more of a curiosity question, than anything else.
