Room only "package" question

[bridgettesmom]

My brother booked a room with, apparently, WDTC. He was not told about the 45 days cancellation policy, but, he was charged the $200 deposit. Can he apply a code to his reservation as it is right now? or does he have to cancel and rebook in order to apply a code without paying the $50. We still have over 80 days before our trip. If, he has to cancel, which number should he call to get a real "room only" reservation? Also, can he cancel and rebook at the same time or does he have to call back to rebook?

I wish they didn't make this so complicated

 

[wdwgoofeeee]

let me BUMP you to the top

 

[cart-mom]

He should be able to just call back and apply the new code to his existing ressie. His deposit would just reduce his final bill - whatever it may be. I have never done this but have seen it posted many times on here.

I have had to call WDTC several times and have never had a bad experience. CM has always been very helpful and patient with my questions and requests.