I was actually able to apply the Disney Visa discount just yesterday. That's weird that they let me do it and not you! I even got a confirmation email with the new rate and the same reservation number. I booked hotel only with no tickets or any other items which would make my reservation a package deal. Maybe that was the difference?
Hi ~ I've only ever done straight room reservations only, no packages, but in the past, I have been able to call and apply new discounts to my existing reservations without cancelling and re-booking. The last time I did that was about two years ago.
However, yesterday, I called and wanted to use a discount out now for Disney Visa cardholders. (From what I've read, I think this Disney Visa discount will be available to the public soon.) Since I had used a non-Disney Visa for my deposit and room hold on the reservation, I did have to cancel and re-book with my Disney Visa. They weren't able to just switch the cards on the reservation. It was an easy process, though, and just took a few minutes. The CM I spoke with was very sweet and helpful.
So, I think in some cases, applying a discount to an existing reservation will work, but there are probably different situations that make cancelling and re-booking the only option. My experience is that it was a quick and easy transaction.
It may get tricky, though, if there are no more rooms available in your category, such as standard, premium, deluxe, etc. I would hope the CM would be able to work within the system to make it work, but I don't really know what they do in those instances.
Just my two cents...I hope everyone enjoys their trips!!!!
