at check-in, i've always been shown whereabouts my room is, even if it isn't ready. that's when i decide whether it's worth pushing for something better and then i learn about where the other rooms are. not specifically, but which floor they're on, which building/wing, etc.
i've never done it the day before (though i've never really had the reason/opportunity to), but the only thing odd to me there is that officially the resort isn't supposed to deal with you until day of check-in (everything is supposed to go through CRO before that), but i can't say i blame the CM either. what are they gonna do at that point?