RobDoc
DIS Legend
- Joined
- Aug 14, 1998
- Messages
- 34,195
I just returned from about 5 hours riding along with John (jdvm on the DIS) in the Owners Locker purple van. I've tagged along a few times in the past, but today was especially busy with multiple deliveries at SSR (including THVs), OKW, BWV, BCV, Swan, WL, BLT and AKV.
The new warehousing system OwersLocker now has in place is most impressive. It utilizes bar coded tags on each locker and a scanner logs every change the status of each locker - from the storage facility into the purple van, then to the resort, then to the reservation operations dept at each resort, then again when the lockeris picked up at the resort and loaded back into the purple van and again when it is returned to the storage facility (which really is "climate controlled" and felt good on aot day like today). When the locker is readied for delivery several automated messages are generated - one a week before your arrival date to let you know they are ready for your visit, another 3 days before arrival, again when the bar code is scanned upon delivery to the resort and again when the locker is safely back in storage. The bar coding scan also records the specific location in the storage facility further simplifying the process so that lockers don't require a static storage location. It's really reassuring to get those status report emails letting us know where our locker is located at any given moment!
John and Brian have quite a system developed allowing OL members to "name" their locker and many are even personalized by the members with their own decorations. (... and many are quite creative - both with the names and the decorations.)
The system allows great flexibility for last minute changes made by members. Today, John even got a call from a member returning from a cruise and made a detour to pick up their locker for return to storage. The service provided is most impressive.
While at the office, I also got to see the new Magic Strollers being offered by Owners Locker. They are really nice and seem to be priced to compete with both Disney and other stroller rental companies. Magic Strollers is offering a 20% discount to Owners Locker members on top of the already competitive pricing. They also provide a number of components at no additional cost (like parent consoles and rain covers). The strollers are delivered to the resorts in their own storage bags to minimize storage space- which seems to be appreciated by the Bell Staff at the resorts (some of the storage areas are overrun with loose items and huge strollers leaving minimal space for luggage and CMs to navigate).
This was a most interesting and informative morning. I continue to be impressed with the value, quality and level of service offered by Owners Locker.
The new warehousing system OwersLocker now has in place is most impressive. It utilizes bar coded tags on each locker and a scanner logs every change the status of each locker - from the storage facility into the purple van, then to the resort, then to the reservation operations dept at each resort, then again when the lockeris picked up at the resort and loaded back into the purple van and again when it is returned to the storage facility (which really is "climate controlled" and felt good on aot day like today). When the locker is readied for delivery several automated messages are generated - one a week before your arrival date to let you know they are ready for your visit, another 3 days before arrival, again when the bar code is scanned upon delivery to the resort and again when the locker is safely back in storage. The bar coding scan also records the specific location in the storage facility further simplifying the process so that lockers don't require a static storage location. It's really reassuring to get those status report emails letting us know where our locker is located at any given moment!
John and Brian have quite a system developed allowing OL members to "name" their locker and many are even personalized by the members with their own decorations. (... and many are quite creative - both with the names and the decorations.)
The system allows great flexibility for last minute changes made by members. Today, John even got a call from a member returning from a cruise and made a detour to pick up their locker for return to storage. The service provided is most impressive.
While at the office, I also got to see the new Magic Strollers being offered by Owners Locker. They are really nice and seem to be priced to compete with both Disney and other stroller rental companies. Magic Strollers is offering a 20% discount to Owners Locker members on top of the already competitive pricing. They also provide a number of components at no additional cost (like parent consoles and rain covers). The strollers are delivered to the resorts in their own storage bags to minimize storage space- which seems to be appreciated by the Bell Staff at the resorts (some of the storage areas are overrun with loose items and huge strollers leaving minimal space for luggage and CMs to navigate).
This was a most interesting and informative morning. I continue to be impressed with the value, quality and level of service offered by Owners Locker.
We will be at the wine event on Tuesday and I think you should too, for all the hard work you did!!!!
