Ride procedures

[Sara*s_Mommie]

I would have been disappointed too! Cameras certainly aren't cheap and a lot of memories were captured on them. Glad you weren't as "stupid" as me! haha But being stupid got me my camcorder back, but thank God no one including myself was injured because of my lack of following rules.

Well...I never have been a risk taker...

 

[squirrel]

I also lost something on Buzz. The walkie talkie that was on my waist somehow came of shortly after getting on the ride. As soon as we exited the ride I let a CM know. He called over his walkie talkie to another CM and within 5 min. I had it back.

I think the OP was very lucky. I know at the time your camcorder was very important to you, but would you rather loose it or your hand/arm?

 

[Sweets156]

I also lost something on Buzz. The walkie talkie that was on my waist somehow came of shortly after getting on the ride. As soon as we exited the ride I let a CM know. He called over his walkie talkie to another CM and within 5 min. I had it back.

I think the OP was very lucky. I know at the time your camcorder was very important to you, but would you rather loose it or your hand/arm?

No no, I absolutely agree with you! I'd absolutely rather have my hand and arm over a camcorder! But again, in my state of panic, I didn't even stop to think about the consequences of my actions. Stupid and immature, I know, and I'm 25. And this is so not my personality - I always wear my seatbelt, go the speed limit, think things through throughly. I suppose in the end I definitely learned my lesson though - and next time will be more aware in a situation like this, although I hope this never happens again! lol

 

[Luv Bunnies]

On the Pooh ride at Disneyland last year, the car in front of ours was being ridden by a CM with a flashlight and a grabber. Apparently someone dropped something along the way and she was riding through to try to retrieve it. I never saw her actually grab anything but when we left she stayed in the car for another go-round.

 

[Robo]

On the Pooh ride at Disneyland last year, the car in front of ours was being ridden by a CM with a flashlight and a grabber. Apparently someone dropped something along the way and she was riding through to try to retrieve it. I never saw her actually grab anything but when we left she stayed in the car for another go-round.

Yup. Lots of those kind of things happen.

But, there are some stories of CM's attempting to retrieve lost guest items from an operating attraction that have some unhappy outcomes (one or two with very tragic outcomes.)

 

[mousermerf]

A couple of notes...

Each attraction has its own rules and methods for operation, along those lines there is no blanket policy on what to do when an item is dropped and there is no "gets checked every night" policy either. That's mostly up to CM's if they give a crap - their job is to cycle people off it, turn it off, and put certain show elements that can be manually controlled into into certain positions as needed for repair or cleaning access. (Note: cleaning 99% of the time refers to the vehicles and queue, and typically has nothing to do with the sets or show elements)

CMs usually just shut it off, give the key back to management, sign off on the time of closure, turn in the hourly guest counts, and go home.

As for what to do and what to tell you, guideline:

"Do not inconvenience one guest to convenience another."

Aka: Don't shut the ride down to fish out a person's item. Do not disturb the show of another guest poking around in the sets with a flashlight either.

Guideline:

"Safety first. Ride paths may not be crossed while attractions are active and vehicles must be ridden with arms/hands/feet/legs and all appendages safely inside the vehicle and the rider seated and properly restrained."

Aka: No leaning over moving ride vehicles fishing around with a grabber-claw.

Actual formal policy:

"If a guest tries to do something that will result in their injury, intervene only if you will not be putting yourself in any possible danger."

Aka: Don't dive in after them, don't try to tackle them, don't try to grab them as they're sucked into the flume and then mutilated by the mechanics of the vehicle advancement belt because they had to fish their camera out you told them not to.

 

[Sweets156]

This is getting a bit out of hand. What happened cannot be changed. The past is the past. I admitted my faults countless times, and have been unnessasarily criticized too many times in different ways. I get it people. But I still stick to what I feel about the CM as I am entitled. My original question was answered. Just patiently waiting for a mod to come across this and close it, hopefully!

 

[mrbghd]

This is getting a bit out of hand. What happened cannot be changed. The past is the past. I admitted my faults countless times, and have been unnessasarily criticized too many times in different ways. I get it people. But I still stick to what I feel about the CM as I am entitled. My original question was answered. Just patiently waiting for a mod to come across this and close it, hopefully!

Unhappy with the consequences of your actions?

 

[wanttobeinvienna]

Seriously?

Can't wait to find a board where people don't flame each other...

Move along people- nothing to see here...

 

[PatsMom]

Does anyone else smell troll in the OP? Surely no one could really post a question like that?

 

[Sweets156]

Does anyone else smell troll in the OP? Surely no one could really post a question like that?

I agree with the poster above you! Why do a big percent of the people come on here and flame on another?! How am I a troll and who are you to condem me one?! I don't find my question unreasonable. I asked because I wanted to know the answer, because if you've read every post, something happened to me and I wanted to know procedure! Move along if you think I'm a troll. But thank you to those who answered my question without flaming me.

 

[ratmaster]

So much drama. I think it's pretty clear that the OP realizes that the act was foolish in terms of safety. We've all made split second decisions that we thought better of when we had more time to think about it.

What I find most bothersome is the way people talk about inconveniencing others. So what if a ride has to e-stop for a couple of minutes. In another circumstance, would you have taken a few minutes out of your day to help the OP? If you were in a situation where you needed assistance, I'm sure you'd be thankful if someone took a few minutes out of their day to assist.

The safety issue is clear. The issue of inconveniencing others only about time. A few minutes out of your day so that someone does not lose what is on the camera and obviously would be very important to many of us...not to mention the $450. Some not very disney-like responses on this board.

 

[okeydokey]

Here is what happened to me this week at the Haunted Mansion ride in the Magic Kingdom: I was getting ready to get on the doom buggy and I had my video camera in my hand, thinking it was secure enough. Well, it slipped out of my hand and fell onto the track of the ride. I panicked and told the CM who was walking along the moving "sidewalk" and she said, "Get on the doom buggy and we'll have someone look for it later." Never directed me to lost and found, never even mentioned lost and found, and didn't seem to care, at all, she just simply said, "we will have someone look for it later." Are you nuts? The queue was about 10 minutes, and the park wasn't busy at all, at least at this ride. So my first thought was, okay, it will take less than 5 minutes for you to stop the ride, let me grab it, and restart the ride. No, I don't think the real world or Disney World revolves around me, however, this was a 450.00 camcorder and I wasn't just gonna "have someone look for it later." I could clearly see it on the track and didn't want it to slip and get run over by another doom buggy. Now, if she would have been more willing to help and told me what would happen, ie, that it would be found and returned to lost and found, I may have been less panicked and less frustrated with the CM. Now, I could see if it was something trivial like a key chain, a souvenir cup, etc. So, I went against what she said, walked across a moving doom buggy - onto the left side of the platform, and she is saying "Ma'am, don't go over there, you can't do that," I picked up my camera, and the ride stopped, then I sat down in the buggy and she walked past me and I did apologize to her as she walked by me and I said, "I'm sorry, I saw my camera and I grabbed it." She didn't look at me, nor acknowledge my apology. I really was sorry that I caused the ride to stop, but I wasn't going to let my camcorder get run over.

Wow, I'm glad you realize how dangerous and selfish you were. I always figure the CMs are trained to know what to do and we need to listen to them.

 

[mrbghd]

OP, this is not about "accidents." This is about you complaining about a CM not stopping a ride for your camera and acknowledging your inappropirate actions. By the way this was not an accident it was negligence on your part.

Negligence is defined as "failure to act with the prudence that a reasonable person would exercise under the same circumstances" or
"the trait of neglecting responsibilities and lacking concern."
wordnetweb.princeton.edu/perl/webwn

The second part is you were you fall in. By failing to properly secure your camera you were negligent. And by actign as you did, something a reasonble person would not do you were also neglgient.

 

[huffjoann]

ok so safety first,, yup I agree,, a lost precious object to you,, yup I agree is a pain,, and inconvience to other guests also a pain,, but if it is easily doable + safe I see it okay,, NOW that said,, DH lost his Disney hat a few wks ago at Six flags on a ride,, it was in a fenced area under the kiddie coaster,, they said no you cannot go down there if so you will be ejected,, (which should have happened to the haunted mansion person IMO since they disobeyed) but DH was adamant I need something to grab it with,, no one has to get in the fenced area,, the 2 managers for the area walked off and told him sorry check with lost and found later,, DH was upset,, and finally pleaded with another walking by manager who got a grabber thingy and voila hat in hand we are on our way. I doubted they would turn in anything nice found to lost and found at end of day,, now at Disney I believe they would turn in stuff.

IF your stuff gets turned in end of day AND you also went to lost and found and put in your description of the item do they mail it to you? what happens then? some people might not be able to go back to the same park to retrieve the item?

my personal experience this summer with lost and found at HS was awesome,, we didn't lose something on a ride just in the park,, it got turned in and we retrieved it,, I was certain we wouldn't ever see it again but we did!

 

[MOMOFMY5BOYS]

Sweets156: Don't feel bad. I could see myself doing the same thing in a moment of panic. It's not the right thing to do but I would panic as well especially if they didn't make it sound like I would ever be getting it back.
I don't know what the deal is on this board. I read a lot of threads but don't post often because of the nastiness on here. I am not sure why so many people feel the need to make everyone feel bad or stupid for commenting on something. PM me if you would like a recommendation on a nice place to talk Disney.

 

[2infinityandbeyond]

Now we know why the Darwin Awards exist.

 

[Disneyadore]

What I find most bothersome is the way people talk about inconveniencing others. So what if a ride has to e-stop for a couple of minutes. In another circumstance, would you have taken a few minutes out of your day to help the OP? If you were in a situation where you needed assistance, I'm sure you'd be thankful if someone took a few minutes out of their day to assist.

Ten persons a day would mean an hour less of riding times for others.
Who is going to decide for what object the ride must be stopped? A camera,a handkerchief, a sun glass, a toy or ring?
As soon as you stop for one person you can't refuse someone else even if its a penny worth object. So no stopping and everyone has to secure his own belongings.

 

[Suellen]

And what would you have done if you got severely hurt?

I bet there would be another lawsuit for Disney to deal with.

 

[mrbghd]

Now we know why the Darwin Awards exist.