Reward Programs - truly compliant?

[mafibisha]

Mods - I did post this on the rewards board but it doesn't get much traffic and since many budget board posters do these programs, I hope this post is okay. I soo hope someone can help. I am currently investigating this in many areas.... Would appreciate any ideas ---



Anyone else have problems getting credit from Sunshine Rewards? I have requested credit for 2 orders totalling approx $700 before taxes.

They allegedly contacted the merchant & are 'waiting on a response.' However, my trouble ticket is marked "No" -- no follow-up is needed. HUH??

So I try to resend and only receive this message "You can only submit a trouble ticket for a sale for purchases made more than 7 days or less than 90 days ago. I am totally 100% within these parameters.

I've learned that some internet reward companies blatantly disregard consumer law and are definitely liable..... Is Sunshine one of them?

Why can I not get my credit??? It is totally 100% compliant with ALL parameters.

Why will the site not accept my continuing complaint? Any ideas how to reach them since their system will not accept my complaint? Do I need to seek outside help.....??

TIA for any ideas. I am not a happy consumer.....

 

[StitchandPooh'sMom]

I almost always get credit through SR for purchases. There are some merchants that I always have to submit a trouble ticket for, but the credit gets found and posted. As long you have cleared cookies before your purchase, submitted your confirmation e-mail with full headers, didn't use a coupon not found on SR, and don't have any competing toolbars like ebates or Upromise that might have captured that purchase, they can probably find the credit for you.

Some merchants only report credits once or twice a month. Travel sites are notoriously slow to report, for example, and many won't credit until you actually complete your flight or hotel stay or whatever.

If the TT says no response is needed, it just means that they don't need any more info from you at this time. If it says under SR review, they are looking into it. If it says submitted to merchant, I think it means they tracked your order on the SR end and are waiting for a merchant response as to why it hasn't credited.

You can check out the SR forum for more info about TTs. There is also a place to ask account questions in the trouble ticket reporting system. Instead of submitting a new ticket for the same purchase, you should be able to click on account questions and ask what is going on if you don't understand.

Only once have I not gotten credit that I should have, and it wasn't SR's fault. I placed two orders in one day from the same merchant, and they only gave credit for the first. Their reasoning was that only the first showed the SR link or whatever they look for. I should have cleared cookies between the two orders after I got my first confirmation e-mail. Lesson learned for the next time.

It is a legitimate site. I have earned over $1200 in two years and have cashed out with no problem.

For what it's worth, even the trouble tickets that have been closed out with me getting credit still say "No" under "Resolved". I don't know why that is.

 

[LisaNJ25]

Trisha.. owner of SR is a dis board members and does post. You may get a response form her here.

 

[aka-mad4themouse]

Moving to Rewards Board from the Budget Board.

 

[JADA]

Mods - I did post this on the rewards board but it doesn't get much traffic and since many budget board posters do these programs, I hope this post is okay. I soo hope someone can help. I am currently investigating this in many areas.... Would appreciate any ideas ---



Anyone else have problems getting credit from Sunshine Rewards? I have requested credit for 2 orders totalling approx $700 before taxes.

They allegedly contacted the merchant & are 'waiting on a response.' However, my trouble ticket is marked "No" -- no follow-up is needed. HUH??

So I try to resend and only receive this message "You can only submit a trouble ticket for a sale for purchases made more than 7 days or less than 90 days ago. I am totally 100% within these parameters.

I've learned that some internet reward companies blatantly disregard consumer law and are definitely liable..... Is Sunshine one of them?

Why can I not get my credit??? It is totally 100% compliant with ALL parameters.

Why will the site not accept my continuing complaint? Any ideas how to reach them since their system will not accept my complaint? Do I need to seek outside help.....??

TIA for any ideas. I am not a happy consumer.....

In an effort to help, I've PM'd you so that you might be able to share details of the missing transactions. I'm sorry that you've experienced difficulty, but I'm certainly happy to help I can.

 

[sunshiner]

Trisha.. owner of SR is a dis board members and does post. You may get a response form her here.

Actually, she was banned from here so she won't be able to answer.

 

[LisaNJ25]

Actually, she was banned from here so she won't be able to answer.

Wow.. that is nuts.. sorry to hear that

 

[mafibisha]

Actually, she was banned from here so she won't be able to answer.

Wow.. that is nuts.. sorry to hear that

Yes that IS nuts - if its true!? Can anyone verify this?

 

[JADA]

Yes that IS nuts - if its true!? Can anyone verify this?

I'm sorry to confirm that it is, in fact, true.

Also, I hope that I've been able to help you with the ticket issue via PM!!

I appreciate you bringing your concern to our attention. Sunshine Rewards strives to provide the absolute best customer service possible to its members.

 

[sunshiner]

Would a moderator here be able to verify this. I saw it posted in the Sunshine Rewards forum and Facebook.

 

[StitchandPooh'sMom]

OP, there is an e-mail address on the SR Contact Us page. Maybe you can send an e-mail if you haven't gotten the response you'd hoped from the TT system.

 

[StitchandPooh'sMom]

Would a moderator here be able to verify this. I saw it posted in the Sunshine Rewards forum and Facebook.

I have heard that as well and believe it to be true. I don't think a DIS mod will confirm or deny it, but maybe they will.

 

[cglaura]

Mods - I did post this on the rewards board but it doesn't get much traffic and since many budget board posters do these programs, I hope this post is okay. I soo hope someone can help. I am currently investigating this in many areas.... Would appreciate any ideas ---



Anyone else have problems getting credit from Sunshine Rewards? I have requested credit for 2 orders totalling approx $700 before taxes.

They allegedly contacted the merchant & are 'waiting on a response.' However, my trouble ticket is marked "No" -- no follow-up is needed. HUH??

So I try to resend and only receive this message "You can only submit a trouble ticket for a sale for purchases made more than 7 days or less than 90 days ago. I am totally 100% within these parameters.

I've learned that some internet reward companies blatantly disregard consumer law and are definitely liable..... Is Sunshine one of them?

Why can I not get my credit??? It is totally 100% compliant with ALL parameters.

Why will the site not accept my continuing complaint? Any ideas how to reach them since their system will not accept my complaint? Do I need to seek outside help.....??

TIA for any ideas. I am not a happy consumer.....

All SR can do is submit it to the merchant. If they don't get paid, you don't get paid. There are many factors that could have led to issues...cookies not set properly, so it didn't register. Any external coupon or code...you can only use coupons listed on SR. Do you have any toolbars installed (like from MyPoints)...often they will divert any and all rewards to their own program.

Do you get credit ok for other things? Or, as PP stated, was it for travel? They won't post until after travel is complete.

Have the items been shipped/received? Many companies don't post until the items ship. I received credit a full 3 months later once for something that was backordered.

My only suggestion for trying to reach them....try posting a message on their forum...nothing specific, just something along the lines of "I'm trying to resolve something about a TT, but I can't email, can Angie or someone help me. I've already submitted the TT, but I have some specific questions about it?"