Returning an item that was bought with kohls cash

[wendow]

Just went and grabbed the Kohls Cash from my purse. The first line is "Kohls Cash is not legal tender. No cash back.

Also in bold print it states "If merchandise purchased earning a Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash Coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value." Yes, that was all one sentence!!!

I really think it would simpler if they called it a Kohls Coupon. I guess Cash sounds better. But Coupon seems clearer to me.

Well, I did not expect actual George Washington cash back. Just thought I'd receive the other $3 in store credit or my Kohl's Cash coupon reprinted or something. And really I was ok with it all. Learned my lesson not to spend less than the amount of the Kohl's Cash. I shop at Kohl's all the time so really, the incident did not deter me. I was only sharing my experience since someone posted they didn't get their penny back.

I so agree with you though. That it really should be called a coupon rather than cash. That is where so much of this confusion comes from. It does not function like real cash. My big beef with it is that during the Kohl's Cash redemption periods, the prices are higher and yet, you cannot use any discounts until after the Kohl's Cash has been applied. So the Kohl's Cash is worth even less than what is printed on the coupon. And then their new return policy. Just ugh. I still shop there a lot but I no longer try to shop to earn the Kohl's Cash cause it's just not worth it.

 

[maxiesmom]

Well, I guess policy has changed or my cashier didn't know to do that because this absolutely, 100% happened a few years ago. Since then, I've never once spent less than the amount of the Kohl's Cash so I don't lose any

In fine print on the back the instructions for the associate say that they are supposed to use the check printer and print the new value on the Kohls Cash and had it back to the customer. Maybe that wasn't how it first started out, but you are supposed to get it back if you don't spend it all. Knew it must say it somewhere. Darned small print! Now I just have to remember to spend mine before it expires.

 

[luvmy3]

In the above scenario they would get back$60, wouldn't they?

No because they would deduct $10 from the $50 because of the Kohls cash earned. You would still get $10 back on the 2nd purchase but total cash back for the customer would end up being $50 even though they actually paid $60 OOP for both purchases.
(This is if what the pp describes is true about deducting the Kohls cash from the first return and then returning the item you used the Kohls cash on).
Like someone said, just try to earn it on something you keep, or use it on something you know you are going to keep. It makes it so much easier.

 

[wendow]

In fine print on the back the instructions for the associate say that they are supposed to use the check printer and print the new value on the Kohls Cash and had it back to the customer. Maybe that wasn't how it first started out, but you are supposed to get it back if you don't spend it all. Knew it must say it somewhere. Darned small print! Now I just have to remember to spend mine before it expires.

Wonder how they do that online cause I typically spend mine online now. My store will take expired Kohl's Cash which I think is very generous. I've only done that once but it's nice to know they allow it...at least, for now. I'm sure people will find a way to abuse that also

 

[msmayor]

Hmm. I just gave my DD $60 in Kohls cash to buy a gift for her boyfriend's parents. She bought a dutch oven pot. It was $59.99 and she had a $60 Kohls cash. So she spent nothing OOP. (They kept the .01 )

I wonder what would happen if they tried to bring this back. I'm not giving them a receipt, so they will be returning without a receipt. I'm hoping they would be able to get the lowest sale price from the season. I believe it was $39.99 on Black Friday.


And to the previous poster who said that if you bought a pack of toilet paper for $5 and used a $1 coupon ($4 OOP), and you returned it you would get $4 back is not correct. You would get the full $5 back. Because the store now has the coupon and will turn it in to the coupon clearinghouse for $1 plus bonus. So they are required by law to give you the full amount of your purchase back.

Maggie

You can't compare a manufacturer's coupon to Kohl's Cash or any other store coupon.

Kohl's isn't 'sending' that into a clearinghouse. KC is merely a discount on what you are purchasing and they are not obligated to return its value to you.

 

[tasha99]

You can't compare a manufacturer's coupon to Kohl's Cash or any other store coupon.

Kohl's isn't 'sending' that into a clearinghouse. KC is merely a discount on what you are purchasing and they are not obligated to return its value to you.

But if the value was "earned" by a purchase, not giving the value back in the form of store credit has its own problems. If I lost a significant amount of Kohls cash on an exchange, I would never shop there again. I was shocked enough when my $150 of Kohls Kash earned on Black Friday was applied before a coupon (so it doesn't work like cash, despite its name). Lesson learned, and I was okay with that. Losing the value on a return would not be "okay" with me, but now that I know that's how it works, I'll be a very cautious shopper.

 

[maggiew]

If you do not use all of the value of your Kohls cash, it will be put through the printer and the remaining balance will be printed. Even if it is .01. The system will not allow the sale to be completed until the balance is printed. There is no way that the store can keep any remaining Kohls cash balance - the cashier wouldn't be able to ring the next customer out.

I checked out on the self serve machine by the customer service counter. I guess there is no need to print a Kohls cash for the remaining balance on these machines in order to check out the next customer.

Maggie

 

[maggiew]

You can't compare a manufacturer's coupon to Kohl's Cash or any other store coupon.

Kohl's isn't 'sending' that into a clearinghouse. KC is merely a discount on what you are purchasing and they are not obligated to return its value to you.

I wasn't the one making the comparison between a manufacturer's coupon and Kohls cash. I was merely correcting the erroneous statement about the manufacturer's coupon. Read my post again.

Maggie

 

[momtosam]

Somewhat off topic, but related to Kohl's cash: I had $60 in Kohl's cash that I wanted to spend online. The item I was purchasing was $69.99. There was also a 20% off code available to use. Instead of taking 20% off of the 69.99 price it FIRST deducted my $60 Kohl's cash and THEN took 20% off the remaining balance. I thought that was a little shady, too.

 

[wendow]

Somewhat off topic, but related to Kohl's cash: I had $60 in Kohl's cash that I wanted to spend online. The item I was purchasing was $69.99. There was also a 20% off code available to use. Instead of taking 20% off of the 69.99 price it FIRST deducted my $60 Kohl's cash and THEN took 20% off the remaining balance. I thought that was a little shady, too.

Yep, I posted that a bit up thread. This is one reason I don't go out of my way to earn Kohl's Cash.

 

[maxiesmom]

Somewhat off topic, but related to Kohl's cash: I had $60 in Kohl's cash that I wanted to spend online. The item I was purchasing was $69.99. There was also a 20% off code available to use. Instead of taking 20% off of the 69.99 price it FIRST deducted my $60 Kohl's cash and THEN took 20% off the remaining balance. I thought that was a little shady, too.

It does state all of that on the back of the Kohls Cash. Remember the Cash is actually a coupon. The coupon comes off first. When my local grocery store runs percent off group discounts (sometimes they do all health items 5% off for example) the coupon comes off first. Then the percent.

 

[msmayor]

But if the value was "earned" by a purchase, not giving the value back in the form of store credit has its own problems. If I lost a significant amount of Kohls cash on an exchange, I would never shop there again. I was shocked enough when my $150 of Kohls Kash earned on Black Friday was applied before a coupon (so it doesn't work like cash, despite its name). Lesson learned, and I was okay with that. Losing the value on a return would not be "okay" with me, but now that I know that's how it works, I'll be a very cautious shopper.

"Earned" is not really the best term here...you're not really earning anything, they are giving you a gift based on your purchase amount.

I don't have any kohl's cash in front of me, but I'm willing to bet that in the terms and conditions on the reverse side, it pretty clearly states that kohl's cash has no CASH value. Its purpose is no different than a % off sale; its just quantified as a dollar amount instead of a %.

You can't use a 30% off discount at Kohl's on a shirt and then 10 days later exchange the shirt for some pants and expect to get 30% off the pants just because you got the 30% off the first time around. Same with the KC. Just because you saved $10 on the shirt because of the coupon doesn't mean they are going to extend the life of the coupon because you don't want the shirt anymore.

 

[tasha99]

"Earned" is not really the best term here...you're not really earning anything, they are giving you a gift based on your purchase amount.

I don't have any kohl's cash in front of me, but I'm willing to bet that in the terms and conditions on the reverse side, it pretty clearly states that kohl's cash has no CASH value. Its purpose is no different than a % off sale; its just quantified as a dollar amount instead of a %.

You can't use a 30% off discount at Kohl's on a shirt and then 10 days later exchange the shirt for some pants and expect to get 30% off the pants just because you got the 30% off the first time around. Same with the KC. Just because you saved $10 on the shirt because of the coupon doesn't mean they are going to extend the life of the coupon because you don't want the shirt anymore.

It would be a lot easier to give credit for the Kohls cash since it's a specific amount rather than a percent.

We're going to have to agree to disagree. I think even Kohls used the term "earned" on their shopping pages, and they call their coupon "cash." I am pretty new to shopping at Kohls so I have never had to make a return. I would write them down as a place not to shop if I lost a significant amount of Kohl's cash for an exchange, because I take into account the Kohl's cash earned as the final price.

 

[maxiesmom]

It would be a lot easier to give credit for the Kohls cash since it's a specific amount rather than a percent.

We're going to have to agree to disagree. I think even Kohls used the term "earned" on their shopping pages, and they call their coupon "cash." I am pretty new to shopping at Kohls so I have never had to make a return. I would write them down as a place not to shop if I lost a significant amount of Kohl's cash for an exchange, because I take into account the Kohl's cash earned as the final price.

If you just make an exchange, you Kohls Cash is not affected at all.

And, fwif, they now call it a Kohls Cash Coupon on the actual Kohls Cash. Maybe they are realizing it is a bit confusing.

 

[tasha99]

If you just make an exchange, you Kohls Cash is not affected at all.

And, fwif, they now call it a Kohls Cash Coupon on the actual Kohls Cash. Maybe they are realizing it is a bit confusing.

From what people were saying earlier, you have to have an exact amount the same on the exchange. For example, your new item has to be 11.99 if you're returning something 11.99. That could get tricky. Or maybe I'm misunderstanding what people were saying before.

 

[maxiesmom]

From what people were saying earlier, you have to have an exact amount the same on the exchange. For example, your new item has to be 11.99 if you're returning something 11.99. That could get tricky. Or maybe I'm misunderstanding what people were saying before.

Yes that is right. Otherwise it isn't really an exchange.

 

[ptcruisermom]

Here is my story-this happened last night. I recently purchased a sweater and a blouse, after gettingit home I didn't like it and it was too big. I had purchased it with $20.00 KC and a $10.00 email coupon, whihc rang up as KC on my receipt. My total was 43.98, 30 paid with KC and 14.89 pad in cash. I returned it last night and was give 14.89 in cash and 30.00 in store credit. Bought several other items, and had a 20% off coupon,and another 10.00 email coupon my total was 48.29, the 10 email coupon was first deducted referred to on recept as KC then the 20% was taken off the remaining balance tax added in for a total now of 32.03, the 30.00 store credit deducted, and I paid 2.03 OOP. Just my experience, return was easy and pleasant. No complaints here.

 

[disneybirds]

I buy a lot of stuff at Kohls and have never really had a problem until today. I returned $68 worth of stuff from an order where I earned $40 in Kohls cash. She said I would only get back $24 since I had spent the $40 in Kohls cash!!! Why did they deduct the entire $40? Since I was returning $68, I should have only lost $20 in Kohls cash. I am done with Kohls cash. It is way too punitive.

 

[maxiesmom]

I buy a lot of stuff at Kohls and have never really had a problem until today. I returned $68 worth of stuff from an order where I earned $40 in Kohls cash. She said I would only get back $24 since I had spent the $40 in Kohls cash!!! Why did they deduct the entire $40? Since I was returning $68, I should have only lost $20 in Kohls cash. I am done with Kohls cash. It is way too punitive.

If you earn Kohls Cash for every 50 spent, if you keep less than $50 of stuff, you lose all your Kohls Cash.

So if you had spent $100 and earned $20 Kohls Cash, if you returned $50 you would still have $10 in Kohls Cash. You had still spent the $50 to earn the first $10. If you returned $70 (meaning in actuality you spent a net of $30) you would lose it all.

You earn it in $50 increments. Any time you go under and increment by making a return, you lose the corresponding amount of Kohls Cash.

 

[disneybirds]

If you earn Kohls Cash for every 50 spent, if you keep less than $50 of stuff, you lose all your Kohls Cash.

So if you had spent $100 and earned $20 Kohls Cash, if you returned $50 you would still have $10 in Kohls Cash. You had still spent the $50 to earn the first $10. If you returned $70 (meaning in actuality you spent a net of $30) you would lose it all.

You earn it in $50 increments. Any time you go under and increment by making a return, you lose the corresponding amount of Kohls Cash.

Exactly. I bought over $200 worth of stuff. I returned $68. She told me that I was losing all $40 of my Kohls cash. I thought it should only be $20. I didn't return it.