Restaurant Service / Tipping Question

Do you understand I am NOT calling her "LAZY" or "DUMB", because she is a server? There are a LOT of servers that are smart. What I am saying is, ANYONE that takes an order and brings out OBVIOUS things that are wrong on the plate to someone is TOO LAZY TO "COMPARE THE PLATE OF FOOD WITH THE WRITTEN ORDER." WHY is that so hard? It wasn't even busy at the time or anything. As far as calling her "DUMB", well I think it's dumb to WANT GOOD TIP, but aren't willing to take steps to make sure you do get a good tip. I mean really, all she had to do was once she saw the plate of food with the onion rings IN THE KITCHEN AREA(no matter if it was HER that inputted the order into the computer wrong or if the cook messed up), a SMART waitress that had some "COMMON SENSE" would NOT take that plate of food out to the customer with onion rings ON TOP OF THE BURGERS. She would have taken the written order and compared it with the plate of food.

6 miniburgers-Check
Seasoned Fries-NO
2 sides of mayo-Check
1 side of mustard-Check
1 side of ranch-Check

See, any server that has "COMMON SENSE" KNOWS that mistakes affect their tips, so if she was SMART, she would have told the cook: "This order is supposed to have SEASONED FRIES, NOT ONION RINGS." The cook would have kept our orders warm and the cook would have immediately put some seasoned fries in the fryer. Then when the fries were done, our food would have came out correctly. The onion rings would have stayed in the kitchen, possibly eaten by the staff or thrown away. So when I say "dumb" it refers to having a little COMMON SENSE NOT TO BRING OUT FOOD WRONG THAT IS SO OBVIOUS IT'S WRONG.

You can SEE the difference between onion rings and fries. There's NEVER an excuse not to make sure the food is correct. It was ONLY 2 entrees to verify and mine was the most complicated out the 2. So there are SOME servers out there that lack COMMON SENSE and she is ONE OF THEM. SHE WAS STUPID TO BRING ME ONION RINGS WHEN I ORDERED FRIES, because her income depends on trying not to make mistakes by preventing such an OBVIOUS mistake from happening.


While I agree with most of what you said, I still think calling a server lazy and dumb is very rude. I guess we will agree to disagree..Since I am a server I tip very well and I give the server the benefit of the doubt. Maybe I should not and I am sure alot of people don't. But I do because I know mistakes happen, I am a very good server ( I think) and I usually make good tips. But there have been times I have forgotten things, I am human. Now if the server did a dump and run and never seen again then I would have to adjust my tip. This is just me and I don't expect everyone to go by what I do. But I just wish everyone would have to wait tables once in their life.. I really do, then maybe people would not be total jerks when they go eat out and it happens often..:laundy:
 
Sunkissed4

it seems that some people will always try to find SOMETHING wrong with their meal or service so they can deduct from the tip.

NO, that's the SERVER that is the person that is doing something wrong if the tip is not up to par, it's NOT the customer that is trying to make it a bad experience, it's the lack of the server TRYING to make a good experience happen. It’s the lack of EFFORT on the SERVER’S PART. An example would be one appetizer called “spicy billiard sticks” which is at Fox and Hound. These are kind of like southwestern egg rolls. Anyway, I ordered to add a side of ranch from our waitress. SHE brings out the appetizer. She puts it down and I have to tell her I had ordered a side of ranch. Now, HONESTLY, WHY THE HELL SHOULD I HAVE TO DO THAT? That’s ridiculous, because she WROTE IT DOWN EVEN. When there’s NO EFFORT, NO APOLOGY, what the heck do you expect? You truly CAN’T SEE THAT? ONE PLATE OF FOOD to only verify and it’s just TOO MUCH TROUBLE FOR THIS SERVER! Talk about UNCARING and LAZY. She DIDN’T care if we were happy that we had our food correct or our time or her tip or her extra trip to the kitchen for nothing or her other customer’s time that instead of serving THEM, she was serving US, nor did she think about her tired feet. Sorry, but I call these type of servers UNCARING AND LAZY! She had just taken the order and she had a CHEAT SHEET to VERIFY the order with, but was TOO LAZY AND UNCARING TO GIVE A CARE IF THE FOOD WAS RIGHT OR NOT! Her tip was 15%, due to her being nice about when I was putting some left over food in a box and she was NICE ENOUGH to think of my feelings by asking if I would like another ranch to take with me, which I actually didn’t think about that until she asked, so since she was nice, I was NICE back in the tip. I would have normally tipped for her forgetting it and no apology 13%. I may be harsh, but can you blame me that it’s truly all about NOT CARING about the customers they serve and it’s about what can they do for the LEAST AMOUNT OF EFFORT?

I have always tipped well, probably more than I should for less than average service but oh well.

I DO tip 25%-28% when there are NO mistakes. Tips are for good service, NOT just because they only get paid $2.13/hr. Tips should be EARNED!

If my server forgets something like mayo or ranch or anything at all I ask politely for it and they get it. Big deal. I would never think about decreasing a tip because they forgot to bring me a side of something.

That’s because you probably like your food the way it comes. I happen to NOT like the food at ALL the way it comes for 95% of the menu items I order. A pasta dish is usually something I end up ordering “as is”, but if I add a salad to it, I end up having extras such as extra sides of ranch, no tomatoes and no cucumbers. Also, maybe you don’t eat out a lot. My husband and I eat out TWICE a weekend, EVERY SINGLE WEEKEND out the year. Maybe you also go at times when it’s not real busy, which we go anywhere from around 6p.m.-9p.m. on Friday and Saturday nights. Fridays we go later because we both daytime hours and full time. Even when my husband and I were the ONLY customers at a restaurant one time, the waitress still forgot the bottles of mayo and mustard with NO apology. She got 14%, could have earned 20% or more if she would have gave a CARE. A GOOD server brings the condiments out BEFORE the meal, especially in this situation where we were the ONLY ones in the place.

WHY do you feel they shouldn’t have a decrease in tip for NOT taking the EFFORT to REREAD their pad of paper and WHY should they get their full amount if they DON’T CARE if the order is correct? It’s not a big deal to you, because maybe your food didn’t get cold in that amount of time, which I’ve already waited 5 minutes at Denny’s one time to eat my food, which it just sat. You may say I CHOOSE to do that. Well, I CHOOSE to do that, because I DO NOT LIKE THE FOOD WITHOUT THE CONDIMENTS! I WOULDN’T have NEVER ATE THERE IN THE FIRST PLACE WITHOUT THESE CONDIMENTS. You may say “bring your own”. Well for one thing, certain condiments taste different such as bbq sauce, ranch, and tartar sauce. For instance, Outback’s bbq sauce tastes different than Chili’s bbq sauce. Another thing is, it’s costly, which 99% of the restaurants DO NOT charge for condiments. Also, it’s inconvenient, because I don’t always come from home when I go out to eat and times I’ve brought my ranch from another restaurant, it spilled. The bottled stuff in the grocery stores are alright, but it truly isn’t the same. Tartar sauce even at McDonald’s to me taste better than it in a bottle. Trying to bring it to a restaurant is embarrassing and a pain in the butt.

WHY should they deserve the FULL amount if they were too lazy to reread the order? It truly does matter, because for instance, my husband is not to picky, so he likes things “as is” a lot of times, I DON’T. So when let’s say I have had the ranch forgotten for an appetizer we shared, he started to eat and I didn’t. It sucks when you can’t eat together as it’s SUPPOSED TO BE! You think of the server’s feelings not to make them make another trip back to the kitchen as well as yourself and they still don’t give a damn to COMPARE THE WRITTEN ORDER WITH THE PLATE OF FOOD. They don’t even say they are sorry 99% of the time and I AM POLITE about it.

Do you think a server deserves MORE when they do a better job? Then if your answer is YES, then WHY wouldn’t you give them LESS when they did a not-so-great job by forgetting things? Also, do you consider how NICE a server is when you tip? I consider that if a server apologizes(meaning they also show they are sorry through their actions as well), I sometimes forgive the entire mistake or parts of it.

it can be difficult to remember what their table of 10 ordered along with the other 4 tables they have.

That's why you NEVER "TRY" to "REMEMBER" it, you actually take that pad of paper you have ALL those written orders on and you compare EACH plate of food with the check list of items you wrote down. You don't have to "remember" ANYTHING, because you have a way to verify what you are bringing to the table by the written order on that pad of paper. There shouldn’t be EVER a reason that something is missing UNLESS the server didn’t hear the customer when the order was placed, which is why a server should repeat the order to the customer BEFORE leaving to put the order into the computer.

So you get onion rings instead of fries, I don't see why this is a huge deal. Maybe I'm just laid back or something, but I'd just ask for my fries, get them, and move on. I don't let little things like that ruin my dining experience and I still tip well.

So you honestly want it to keep happening and they end up NEVER getting penalized for forgetting things. Wouldn't you RATHER it NEVER happen? As far as it being no "big deal", that's because it wasn't your food that was cold by the time they fixed the situation. Maybe if your food was literally COLD, you would be pissed off too! Maybe you wouldn’t, but 99% of people that eat out would MUCH RATHER have things go perfectly, which means you can try to make the server do better by taking tip points off the tip. Honestly, wouldn’t you rather then not bring you the wrong side dish? What if you don’t like the side dish they bring you? It’s one thing if maybe you like the side dish, you might just end up keeping it, but it’s another if you do not like it at all. Usually for me though, if I am in the mood for fries, I sure as hell DON’T want onion rings. I DO LOVE onion rings, but if I wanted onion rings, I would have ordered onion rings.

It IS a "BIG DEAL" that I have to wait to eat what I ordered, because it takes TIME to cook it as well as if I eat my burgers without my fries, it's not as good, so YES, it's A HUGE DEAL when a side dish or entree is wrong. Condiments are important, but can be fixed much more faster, but something that needs cooking takes a while. Side dishes like potato salad are not so bad that it is already cooked and they just have to put it in a dish if they forgot it like a condiment. I have never gotten a wrong side dish from a same server, just wrong entrees and missing condiments.

When you say you still tip well, you are just making it happen again and again, because if you have that person again, they will know you won't count off for things, therefore, they WON'T CARE if your food is correct or not. TEACH THEM A LESSON IS HOW I SEE IT! They will remember when their tip is crappy. Some people may say they will just think you are cheap, well they have a brain and know what mistakes they made. They KNOW if they forgot things. It's kind of a no-brainer. They KNOW when the tip was deserved or not, it's just a little common sense.

I'm a 20 year old college student who only works weekends, so if I can fork over the cash for a decent tip, then everyone else can.

I am 30yrs old, which I fork over the cash to people that DO THEIR JOB and aren't LAZY. HOW HARD IS IT TO COMPARE THAT WRITTEN ORDER WITH THE PLATE OF FOOD, HUH? Just as when you were in school and maybe you didn’t study as hard as sometimes for a particular test. You got your grade back, it wasn’t as good as usual. WHY? You didn’t put as much EFFORT into it, therefore, you got the grade you DESERVED! Same thing with getting a raise at an office job or grocery store. If you don’t put the EFFORT to do the VERY BEST YOU CAN, WHAT DO YOU EXPECT? Do you think you DESERVE a raise because you are only making $6.50/hr as a cashier let’s say? Your wage has NOTHING to do with what you actually DESERVE. I would love to be paid $20/hr, but that’s a dream. I DON’T DESERVE that type of pay for what I do. I feel I deserve a raise ONLY if I put my VERY BEST EFFORT into my job, so WHY do you think servers should be treated ANY DIFFERENTLY, just because they get paid $2.13/hr? You DESERVE WHAT YOU PUT INTO ANYTHING IN LIFE! TIPS ARE EARNED, NOT A RIGHT! $2.13/hr SHOULD NOT GUARANTEE GETTING A TIP! If you won't take the EFFORT to make sure my food is correct as much as possible without having to touch my food, then WHY should I give my hard earned money to someone that isn't working HARD?
 
So I decided to join today based on this thread so be nice I'm a newbie!! :goodvibes I've been a server at a family chain restaurant for about a year now and it seems that some people will always try to find SOMETHING wrong with their meal or service so they can deduct from the tip. I have always tipped well, probably more than I should for less than average service but oh well. If my server forgets something like mayo or ranch or anything at all I ask politely for it and they get it. Big deal. I would never think about decreasing a tip because they forgot to bring me a side of something. They get really busy sometimes! It may seem "dumb" and "lazy" for them to bring out your food with the wrong side, but seriously... servers sometimes get flustered when they're busy (I see it a lot where I work) and it can be difficult to remember what their table of 10 ordered along with the other 4 tables they have. So you get onion rings instead of fries, I don't see why this is a huge deal. Maybe I'm just laid back or something, but I'd just ask for my fries, get them, and move on. I don't let little things like that ruin my dining experience and I still tip well. I'm a 20 year old college student who only works weekends, so if I can fork over the cash for a decent tip, then everyone else can. :laughing:


Hey there ! I noticed that that was your first post. Welcome to the Dis! This seems to be one of those threads where people get very heated in their replies. There are some other of those around here (don't even touch pool hopping, using child credits for adult meals, reusing refillable mugs from other years.....) I can't remember them all but tipping is one of the biggies too. anyway,
Welcome! :wave2:
 
Also, I just want to add that everyone who deducts "a percent for this" and "a percent for that" makes me think they are on a power trip or something. To me, the only reason to tip less that 15% is if the server is rude (and I have gotten those servers before!) But even if someone forgets something, I just can't see punishing them financially for it.

WHY, in usually ANY job, you may not get a raise or a certain amount of raise if you do poorly, so WHY should "waiting tables" be ANY DIFFERENT?

It's NOT a "POWER TRIP", it's a way to show the server NOT TO DO THAT AGAIN AND TO IMPROVE FOR THE NEXT TIME. Don't you think another reason to tip less would be if you had several mistakes and you can tell the server isn't trying? Don't you think another reason is if they pad the bill with extra items to overcharge you on purpose, which has happend to us SEVERAL TIMES? Would you tip anything if you knew 100% for SURE a server was trying to overcharge you on purpose? WHY do you think they deserve 15% for bringing you a wrong entree, which truly is ruining your outing, because if you don't take that entree, you will have to wait to eat yours, therefore, the other people at the table(not counting if you are eating alone) will start eating, and you won't get to eat until yours is ready? How would you feel then? Also, let's say you had to go somewhere after and this happened. This server would have made you late. If it was an important thing you had to be on time for, how would you feel then? I disagree 100% that you should only tip less than 15% for rude servers. There's so many other reasons to that truly are DESERVED.
 

WHY, in usually ANY job, you may not get a raise or a certain amount of raise if you do poorly, so WHY should "waiting tables" be ANY DIFFERENT?

It's NOT a "POWER TRIP", it's a way to show the server NOT TO DO THAT AGAIN AND TO IMPROVE FOR THE NEXT TIME. Don't you think another reason to tip less would be if you had several mistakes and you can tell the server isn't trying? Don't you think another reason is if they pad the bill with extra items to overcharge you on purpose, which has happend to us SEVERAL TIMES? Would you tip anything if you knew 100% for SURE a server was trying to overcharge you on purpose? WHY do you think they deserve 15% for bringing you a wrong entree, which truly is ruining your outing, because if you don't take that entree, you will have to wait to eat yours, therefore, the other people at the table(not counting if you are eating alone) will start eating, and you won't get to eat until yours is ready? How would you feel then? Also, let's say you had to go somewhere after and this happened. This server would have made you late. If it was an important thing you had to be on time for, how would you feel then? I disagree 100% that you should only tip less than 15% for rude servers. There's so many other reasons to that truly are DESERVED.

Again Yes Yes Yess!!! Lmao :rotfl:
 
WHY, in usually ANY job, you may not get a raise or a certain amount of raise if you do poorly, so WHY should "waiting tables" be ANY DIFFERENT?

It's NOT a "POWER TRIP", it's a way to show the server NOT TO DO THAT AGAIN AND TO IMPROVE FOR THE NEXT TIME. Don't you think another reason to tip less would be if you had several mistakes and you can tell the server isn't trying? Don't you think another reason is if they pad the bill with extra items to overcharge you on purpose, which has happend to us SEVERAL TIMES? Would you tip anything if you knew 100% for SURE a server was trying to overcharge you on purpose? WHY do you think they deserve 15% for bringing you a wrong entree, which truly is ruining your outing, because if you don't take that entree, you will have to wait to eat yours, therefore, the other people at the table(not counting if you are eating alone) will start eating, and you won't get to eat until yours is ready? How would you feel then? Also, let's say you had to go somewhere after and this happened. This server would have made you late. If it was an important thing you had to be on time for, how would you feel then? I disagree 100% that you should only tip less than 15% for rude servers. There's so many other reasons to that truly are DESERVED.

Your posts are hurting my eyes!:eek: Paragraphs are your friend!

If I thought the server was not trying, that would qualify as a rude server. If I thought the server made a mistake, then I still think they deserve at least %15. Especially if I get a heartfelt apology.

I think that when you sit down at a table in a restaurant, you should immediately order a glass of wine. It may take the edge off. You seem very tense.
 
I go out to eat a LOT. Please, like I said before I'm 20 years old and I live with my boyfriend... we definitely cannot cook. We go out atleast 3-5 times a week. Plus I'm a waitress, so I know how hard they bust their butts dealing with the crazy, mad cooks and rude customers. I don't deduct from the tip unless the server is clearly rude, which hardly ever happens.

Also, only being 20, I sometimes don't get the attention and excellent service from the servers because they probably assume the older couple will tip more than me, which is usually never the case.

Anyway, I can tell that condiments are serious business to you and that's fine, they just aren't to me so I won't deduct from a tip for that. If I forget something like that for one of my tables, I apologize and run to the kitchen to get it. Maybe takes 15 seconds so you must have had some horrible servers that took long enough for your food to get cold. I've had cold food that probably sat in the kitchen too long and trust me, that is NOT always the servers fault.

At my restaurant we have expos (they take the food out of the window & get it ready) and they call for runners or the server to take the food out. Sometimes the server is at another table and the other servers are too busy to run the food so unfortunately, the food sits. That is a problem that needs to be fixed between the expo and runners, not the server.

I don't think I'm adding to the problem by tipping servers who forget my side of mayo and I'm not going to "punish" them. That seems absurd, I don't go to people's jobs and punish them for doing something wrong (although I'd love to punish the dmv sometimes!!!:lmao: ) I work hard for my tips and averaged about $35 an hour on Mother's Day so people can deduct what they want from me.. I'll be fine!:goodvibes

I understand your system for tipping and that works for you so I won't disagree with it. But, my system of tipping well for not "the most absolute perfect service I've ever had in my entire life" works well too.

Anyway- Disney in 5 days!!!!:cool1:
 
Hey there ! I noticed that that was your first post. Welcome to the Dis! This seems to be one of those threads where people get very heated in their replies. There are some other of those around here (don't even touch pool hopping, using child credits for adult meals, reusing refillable mugs from other years.....) I can't remember them all but tipping is one of the biggies too. anyway,
Welcome! :wave2:


Thanks for the welcome! I wanted to steer clear of the tipping thread as well, but I'm a waitress and just had to put myself out there! But I will be definitely staying away from pool hopping!!:)
 
Enjoy Disney! You will have a fabulous time.
My DH and I have few restaurants and have heard all sides of tipping/ not tipping, how much etc etc etc. I usually have to chime in too.
 
Also, only being 20, I sometimes don't get the attention and excellent service from the servers because they probably assume the older couple will tip more than me, which is usually never the case. :

I am a single mom of 4. Ages 10, 8, and twins 3 1/2. We eat out a lot. I always tip 20% or a little more if the server gave me great service. I also was a waitress, so I know that it is hard work. I wonder if I get bad service sometimes because the servers probably assume I won't tip good. I can tell sometimes that the moment a server sees 4 kids that they get an attitude before we even order. I have had great servers that have went over and beyond. Going out with four kids is not easy, and the servers that recognize that and are wonderful I give them extra tip (over 20%). On the other hand I have felt that the moment some servers come to my table and see 4 kids they cringe and don't really care if they give us good service. So.... I always give 20% because it is hard work. And if they are extra attentive and refill 4 kids cups with milk and get each of my kids their requests for whatever I give them more than 20%.
 
I just skimmed this entire thread (and boy, do I feel like gouging out my eyes right about now, LOL) and I don't think this fact was mentioned....

To the OP, who is complaining about having to tip more for a $40 entree than a $10 entree...I am sure you are aware that the server must pay taxes on their total sales.

No, actually, I wasn't. It doesn't work that way in Canada. Our government only requires us to pay tax on money we actually earn, not what they guess we might have earned. Your tax system is really screwy.
 
No, actually, I wasn't. It doesn't work that way in Canada. Our government only requires us to pay tax on money we actually earn, not what they guess we might have earned. Your tax system is really screwy.

I thought we were focusing on WDW restaurants for this discussion. Just wanted you to keep it in mind when you visit our "screwy" system...that's how it works!

ETA: BTW, I do agree that the system is screwy. This is why many servers hate waiting on people from other countries...they have no idea that it works that way. I remember having foreign tourists smile at me and tell me my service was great, and proudly hand me $5 on a $100 check.
 
I thought we were focusing on WDW restaurants for this discussion. Just wanted you to keep it in mind when you visit our "screwy" system...that's how it works!

ETA: BTW, I do agree that the system is screwy. This is why many servers hate waiting on people from other countries...they have no idea that it works that way. I remember having foreign smile at me and tell me my service was great, and proudly hand me $5 on a $100 check.

Don't worry, just because I think it's stupid doesn't mean I stiff the wait staff. I generally tipped close to 20% at the 3 TS we ate at onsite. When in Rome and all that.
 
Here's how I do it.. around where I live customary tipping is 15% so I adjust up or down depending on service

On one side of the scale, had someone who didn't greet us when she got to the table (we got "what do you want"). Food took over 30 minutes to get to the table (this was at a dessert place, how long does it take to cut a cake?)and she never checked in during that time. Didn't smile, didn't check on us after the food was brought. Dropped the cheque on the table after. We left less than a dollar, whatever the difference in change was and I dont' feel bad at all.

We've had wonderful people who were happy to go above and beyond explaining the menu (i have stomach issues so i like to know what i'm eating and if it's spicy or not), smiled, was polite, never let our drinks empty, didn't try and rush us and was just pleasant all around and made our dining experience exceptional rather than ordinary. For those people I ALWAYS leave something extra since I want them to know that their kindness and patience is appreciated.

Servers inbetween those two generally get the standarad 15% (20% in WDW since I can't calculate 18% for the life of me without a calculator).
 
I'm a fairly generous tipper if I get good service as I define it. (I'm pretty easy going, but I had better be greeted within ten minutes of being seated and never have to wait more than ten minutes or find the server to get a refill on my drink.) I have no problem leaving a two cent tip to make my point that the service was bad, either. (I still remember as a kid watching the NYC ABC restaurant critic show how to leave two pennies in an upside down glass of water to make a point about bad service.)

But I have a question about tipping at certain restaurants at WDW. For example -- Prime Time Cafe. It advertises itself as an experience restaurant with your cousin/aunt/uncle who will tell you to keep your elbows off the table etc. So...when you do get that advertised service, do you tip more than average? Or do you consider that the price of the meal includes the cost of that advertised service and therefore the tip is commensurate with the meal so there is no need to tip extra for an advertised service? And if you get a bum server who does nothing more than deliver your meals and does not provide you with an experience, do you tip less since you did not get the advertised service?
 

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