Response from Dreams Unlimited

[ciscodog]

We booked a cruise while on board our last cruise (April 12-19) and told them we wanted to transfer to Dreams Unlimited.

I have e-mailed them twice and still haven't heard anything-not even an automated response.

I have used Dreams in the past but I don't remember waiting so long for a response.

I did check with Disney and they verified that they did transfer the cruise.

Do you think I should just call Disney and see if they can get the reservation back?

 

[Maggie'sMom]

Email John at Dreams Unlimited first and let him know your experience. The email address is John@DreamsUnlimitedTravel.com.

I don't believe I've ever had to wait more than 24 hours for a response from them. I agree with you that getting no response at all is unacceptable.

 

[mose2000]

Did you email DCL.Reservations@DreamsUnlimitedTravel.com or a specific travel agent? I'm just wondering if you emailed a particular agent if they are no longer with the agency. Also, when I transferred a cruise to DU, there was paperwork/signatures involved before it was official. Good luck!

 

[ciscodog]

I e-mailed Kelsie @ Dreams as she was the one who handled our previous cruise. When I transferred my last cruise I don't remember filling out any paper work.

 

[ciscodog]

All is well! Apparently, Kelsie had been receiving a lot of spam and she just didn't recognize mine! So glad she hasn't left Dreams like I thought!