The computer was in plain sight, so we won't make that mistake again. Thanks for all of the info on the cable lock -- I had never heard of such a thing!
Luckily we only use the laptop infrequently, so we didn't lose very much.
What's frustrating me more than anything is the lack of communication. We were told by security and the hotel manager that the claims dept would be getting back to us within 10 days, but any communication that we have had has been us trying to contact them, and not reaching anyone who seems to know much about the status of the claim. The letter that we received telling us that they had received our claim didn't even have a phone # or a real address (just a PO Box) and was signed with a scribble (and no name was typed underneath).
However, just today my DH did speak with someone who has reviewed the file and she said that the investigation is ongoing. They were able to determine the # of times that our room was opened with employee keys and apparently they have discovered that there was more activity in our room than there should have been. Also, I believe that mousekeeping was able to confirm the existence of the computer. I do realize that unfortunately people do fake claims, which makes it that much harder when there is a legitimate loss. It does appear that the claims person at least does believe that a theft did occur.
She also told my husband that they had left a few messages for us to call them but our message light was never lit (and we checked it regularly). She said that it is not unusual for the message system to not work properly! Obviously, this is annoying because perhaps some things could have been resolved before we came back home.
I'll keep you posted.
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