Reservations Cast Members not really CM's?

[aggiedog]

I read an interesting article on ProPublica today regarding a company, Arise, which hires out work-from-home customer service reps to other companies, including Disney. The article mostly details the company's treatment of their contractors (not good) in the same vein as Uber, etc, but some of the examples were interesting. The reps are not allowed to say they are working from home. One example was of a lady in Arkansas that had to tell people she was in Orlando, starting and ending the conversation with the scripted "magical day" statements we all hear when we call.

It made me wonder if that is just one of the reasons why you can get multiple different answers to questions when you call to talk to a CM, because some of them (all of them??) aren't even Disney employees.

https://www.propublica.org/article/...ney-and-airbnb-who-have-to-pay-to-talk-to-you
I wasn't sure what part of the forum to put this in, so feel free to move it, mods, if there's someplace more relevant.

 

[wilbret]

I have spoken to Disney reps on the phone, and they said they were working from home. Kids crying, dogs barking, etc, gives it away. It also humanizes them, and makes conversations better. To me, anyway.