Reservation Accidentally Canceled by MS

[crisi]

The response you got is pretty standard from DVC. DVC is a strange arm of Disney. Our dues cover operations. It operates at capacity. You own it. So they screw up, and it is still sort of your problem. Rooms get picked up really fast by people stalking the waitlist, so in order to rectify it, they'd have to kick someone else out of their room, they aren't going to do that since that would make another customer unhappy (you are already unhappy.)

Over the years, customer service at Disney has become less magical - but its never BEEN magical with DVC.

 

[MouseOfCards]

The matching part is definitely automated however it's just a matter of how often it looks. From my reviews after cancelling I have no reason to think it isn't constantly trying to match via some process. And I've run into the bit where I "found a room" and booked it. Looked and had taken the "last" room. Cancelled my waitlist and then looked again and saw that the room was now available. Almost certain it had to be because my waitlist had already been match before the room became available again for me to book. The part that people often don't consider is that a match can sit there for some time before it's processed to completion by a CM.

You're not exaggerating by "a match can sit there for some time before it's processed." We had a waitlist disappear from our dashboard. We suspected it had been matched and waited patiently for the confirmed reservation to appear. After 3 and a half weeks of waiting, we finally called and the CM informed us that indeed it had been matched and then completed the process.

 

[KAT4DISNEY]

You're not exaggerating by "a match can sit there for some time before it's processed." We had a waitlist disappear from our dashboard. We suspected it had been matched and waited patiently for the confirmed reservation to appear. After 3 and a half weeks of waiting, we finally called and the CM informed us that indeed it had been matched and then completed the process.

That's about the timing when I gave up and called too. Couldn't take checking any longer to see when they'd finalize it! It's so strange because one time I set up a waitlist right away at 5am pacific and went back to sleep. By the time I got up it had matched AND been finalized by a CM.