landsm99
Mouseketeer
- Joined
- Aug 6, 2003
- Messages
- 93
Hello again from SSR. Have a little down time so I am posting my thoughts:
For background we are 1st time DVCers. We stayed at VWL last september and were convinced that DVC was the way to go for us. We purchased only 150 points anticipating a trip every 2 years.
SSR is (going to be) beautiful. I really like the look of the resort. I can't wait for it to be finished. The room is OK-VWL was a larger room (1 bedroom).
SSR Cast Members have not impressed me at all. It took over 45 min to check in, 1st they had my 2 year old DD listed as 10. I corrected that but when I wanted to add UPH passes dropping the day of arrival (it was after 6 by the time we arrived) and the day of departure. The cast member checking me in wanted to charge me for the 3-9 year old pass. I explained again that my daughter was under 3 and even called her over from the TV-"But that is what the computer says..." was his response. OK that got taken care of. The keys were printed and the UPH dates on the keys were incorrect. OK that took 20 minutes for the CM to figure out-I could not understand why he found it confusing that I did not want 12/1 on my hopper. The parks were already closed (OK not all but...). The keys were printed again-1 key showed the correct UPH dates, the 2nd did not. Another 15 minutes to get that straight. On top of all that, when assigning my room he said "it is too bad you are late, all the good rooms are gone. I only have bad rooms left" OMG! Do not say that to me. As it is we have a view of a courtyard and the glorious bus stop. OK not a good view but I would have delt with it. But sinceI was already told it was a 'bad' room I got up to the room and was all p**** off about it. This leads me to a question. One of the 10 groups that were able to check in while I was waiting had called ahead and had a room assigned to them. I thougt (and I am a DVC newbie) that you could no longer submit requests that rooms were assignned as you arrived. Not the case for them they received a decent Downtown Disney view. That made my bus stop view even more annoying.
Other things:
Artists Pallette-I really like. It is no where big enough once the resort is complete, but i do like it. However it does not open in the AM until 7:30. That is crazy.
I just called the front desk because my room suddenly smells like a college frat house - marajuana smell wafting in. I dont have issue w/ its use, just not near my kids. I called front desk and they will send the 'duty manager'??
Location is great-we love walking to Downtown Disney, taking the back way out cuts down on all the DD lights.
Our thoughts are while we like SSR we will try booking into some of the others before staying here again.
Thanks for listening to the (sort of) rant.
For background we are 1st time DVCers. We stayed at VWL last september and were convinced that DVC was the way to go for us. We purchased only 150 points anticipating a trip every 2 years.
SSR is (going to be) beautiful. I really like the look of the resort. I can't wait for it to be finished. The room is OK-VWL was a larger room (1 bedroom).
SSR Cast Members have not impressed me at all. It took over 45 min to check in, 1st they had my 2 year old DD listed as 10. I corrected that but when I wanted to add UPH passes dropping the day of arrival (it was after 6 by the time we arrived) and the day of departure. The cast member checking me in wanted to charge me for the 3-9 year old pass. I explained again that my daughter was under 3 and even called her over from the TV-"But that is what the computer says..." was his response. OK that got taken care of. The keys were printed and the UPH dates on the keys were incorrect. OK that took 20 minutes for the CM to figure out-I could not understand why he found it confusing that I did not want 12/1 on my hopper. The parks were already closed (OK not all but...). The keys were printed again-1 key showed the correct UPH dates, the 2nd did not. Another 15 minutes to get that straight. On top of all that, when assigning my room he said "it is too bad you are late, all the good rooms are gone. I only have bad rooms left" OMG! Do not say that to me. As it is we have a view of a courtyard and the glorious bus stop. OK not a good view but I would have delt with it. But sinceI was already told it was a 'bad' room I got up to the room and was all p**** off about it. This leads me to a question. One of the 10 groups that were able to check in while I was waiting had called ahead and had a room assigned to them. I thougt (and I am a DVC newbie) that you could no longer submit requests that rooms were assignned as you arrived. Not the case for them they received a decent Downtown Disney view. That made my bus stop view even more annoying.
Other things:
Artists Pallette-I really like. It is no where big enough once the resort is complete, but i do like it. However it does not open in the AM until 7:30. That is crazy.
I just called the front desk because my room suddenly smells like a college frat house - marajuana smell wafting in. I dont have issue w/ its use, just not near my kids. I called front desk and they will send the 'duty manager'??
Location is great-we love walking to Downtown Disney, taking the back way out cuts down on all the DD lights.
Our thoughts are while we like SSR we will try booking into some of the others before staying here again.
Thanks for listening to the (sort of) rant.
