It can just take awhile to get three parties together. For example: I submitted points for rental yesterday afternoon. I woke up to an email for a reservation sent last night after I had gone to bed. I replied at 5 am this morning and received an email at 10:30 am with the renter's information. I've rented with this broker before so they know I'm reliable. All set now. I have no idea when these folks made their request. Contact the broker for an update - they definitely want your business!