Renewing DAS - What information in system?

[patkingpin]

We are returning to Disneyworld in August for the first time in 2 years. On a prior visit we were issued a DAS pass for my daughter who has sensory and other issues, but on that trip she also had a broken ankle and her mobility cast broke on our way down to Disney and I believe based off of the cast member's response who helped us, this is why we were issued the pass. This trip we hopefully won't have the broken ankle issues as we had before but the sensory and other issues remain.
My question is when we go to Guest Services, do we ask to renew our last pass or would we treat it like a first time DAS pass. My fear is that they will look in the system and see the ankle issue from last time and think that we are just trying to game the system now. Do the systems keep prior reason for DAS pass or do they just know we got the pass last time? I am not worried about being granted the pass, I am just trying to make it as easy as possible for my 11 year old daughter.

 

[Evita_W]

Honestly, it shouldn't be an issue, as this would have been mobility related and not qualified for a DAS, so it would have been the sensory issue. That being said, I don't think it keeps the reason in there, just shows you had one previously.

If they do say anything, just explain the sensory and other issues.

 

[SueM in MN]

As far as I know, it keeps name, date issued and the picture stays for a while.
I would say you had DAS for her and need to renew it. It’s more likely it was issued in the past for her sensory issues than the ankle issue since mobility issues are accommodated with a mobility device without needing DAS.
If they need more information, they will ask and then you (or she) can explain how her sensory disabilities prevent waiting in lines.

 

[DLgal]

I wasn't even aware there was any information kept in any "system," long term. We've been using a DAS for over 12 years for our autistic son (mainly as Disneyland passholders but also for our WDW trips) and even as passholders when we had to renew it every couple months, they acted like we had never had one and needed to know why we needed it every single time. They told me eventually that once the DAS expires, all the info is purged and they have to start over.

 

[SueM in MN]

I wasn't even aware there was any information kept in any "system," long term. We've been using a DAS for over 12 years for our autistic son (mainly as Disneyland passholders but also for our WDW trips) and even as passholders when we had to renew it every couple months, they acted like we had never had one and needed to know why we needed it every single time. They told me eventually that once the DAS expires, all the info is purged and they have to start over.

DL and WDW DAS are not connected, so info in one doesn’t ‘flow’ into the other.
We were at WDW this June - our first trip since Fall 2019 - and renewed our daughter’s DAS. I don’t know what the CM could see, but he could obviously see some information from reading her Magicband. She did need a new photo, but many times when we’ve renewed it, the photo was still there and she didn’t need a new one.

 

[DLgal]

DL and WDW DAS are not connected, so info in one doesn’t ‘flow’ into the other.
We were at WDW this June - our first trip since Fall 2019 - and renewed our daughter’s DAS. I don’t know what the CM could see, but he could obviously see some information from reading her Magicband. She did need a new photo, but many times when we’ve renewed it, the photo was still there and she didn’t need a new one.

Oh, I didn't assume they shared any information, but at least at DL, the system purges ALL info once the DAS expires. This always perplexed me, especially as a long term AP. You would think they could make those last longer than 2 months. Perhaps require a renewal every 6 months or so, especially for lifelong issues that are unlikely to resolve within a year.

 

[Evita_W]

Oh, I didn't assume they shared any information, but at least at DL, the system purges ALL info once the DAS expires. This always perplexed me, especially as a long term AP. You would think they could make those last longer than 2 months. Perhaps require a renewal every 6 months or so, especially for lifelong issues that are unlikely to resolve within a year.

It has to do with privacy laws in California.