Remove a name on Disney email account?

[focusondisney]

I have been registered on the Disney site for years. And I have gotten a few PINs over the years. We took our DD & SIL to WDW last year & of course, all the emails & PINS are now coming addressed to SIL. Problem: DD is now getting divorced. I don't want to continue to get emails for an XSIL. Just as important, I want my email account back...want to get those PINs addressed to me, not him.

I read about the recent string of PINs being sent out this week so I went & saved a few vacations on the WDW site. Guess what? I got a PIN today....addressed to SIL.


I know lots of people here have mentioned getting PINs addressed to someone else on their email accounts. Anyone ever called & been able to get the other person removed from their account? Or been able to convert those PINs for their use? Don't want to spend the next several years getting PINs I can't use. Thanks!

 

[THERESA522]

I received a PIN for my ex dh just this week in my work email account. I called the # on the PIN to change the name. They connected me to the marketing department and said they would correct it.

A few things to note: in the past, Disney would never correct PIN mistakes, so you'll probably still get XSIL emails;

and they would not allow me to use the PIN.

 

[focusondisney]

Thanks! Guess I'll call & see if they can remove him from my account. Don't care about this PIN but don't want to miss one I can use in the future. Thanks!

 

[THERESA522]

Yes, that's exactly why I called! I can't use the March PIN, but I'll just about die if I get one that's good for my dates and it comes in his name!

 

[Forever Fairy]

Keep in mind, you may need to call multiple times. Originally, I was tied to my parents account, since we used to go to Disney as a family when I was a child.

Once I grew up and out of the house, I tried to set up myself and my address so that I would get pins and info.

It took a few times to finally get to the correct person to get it straightened out. From what I could tell, it seemed there were numerous places it had to be changed.

Good Luck and if it doesn't work the first time, try try again! Disney should eventually get it fixed.