Did you ever talk to anyone at WDW? She did receive her rewards card and had the points transferred to it and then left it at home. Guest services in MK at town hall gave her a new card and then she called VISA and transferred the points from the card sitting at home to the new one. She never talked to VISA except to transfer the points. My guess calling VISA about it, you would get a call center employee who has no clue, even a manager probably wouldn't know that guest relations has the cards.