Went to the Will Call window at MK on 3/27 around 8:15 am. No wait. The CM quickly glanced at DS's birth certificates and started getting our tickets. I asked to upgrade to one day plus Water Park Fun and More option. I said "we get two options with that, right?" He said "no, it's a one day ticket you only get one option." I said "I thought I read that with the one day you get two options because otherwise it would cost more to upgrade than for one visit." He said "it's a one day ticket, you get one option." I said "is there anyone else I can ask?" He said "we all know the same information, you get one option with a one day ticket." I said "ok, I'll just get the one day ticket now and upgrade later." He handed us our tickets -- no pins, no "thank you for volunteering," no smile, nothing. Later we went to City Hall and I asked a CM if we could get Volunteer pins like I saw other people wearing. No problem, "thank you for volunteering!". Then I asked if I upgraded to Water Park Fun and More for the one day ticket, how many options did I get. She said "one." I said, "are you sure, because then it would cost more to upgrade than one visit. " She said, I'm not sure, let me ask someone else." She came back and said "you're right -- it's two visits for a one day ticket." She upgraded it and the tickets themselves said "two visits." So, the moral of my story is -- it helps to know your stuff from DIS !