We are also just back and feel they need to do a point reassignment sooner than later.We were in a "lake view" -assigned a first floor handicapped ( not requested ) unit (I believe 1024 ) and could see nothing but slices of water between the Bungalows. When I made the reservation( the day they opened) I requested high floor and when we did online check in also requested high floor.We are local and arrived to meet friends early about 9:00 a.m. We got the room ready text close to 4:00 and we did ask to be moved and were told there was nothing else.
I would like to say that we have been members a long time and while I understand the "requests are just requests" philosophy ,this was really a stretch calling it a lake view.
I have 2 more night there in a couple of weeks for my Birthday and am seriously considering switching resorts or canceling. It is a lot of points to look at the bungalows if not assigned a high floor and while we thought the location was awesome I'm not sure I'm willing to take the risk again. We love the poly and always eat at Ohana and Kona so we were thinking this would be the first of many,many stays there. We were laughing that it was like when we stayed at Aulani in the very early stages and had an "ocean view" that overlooked the neighboring hotels parking garage and tennis court with the ocean in the distance. I think in the future if we were to book the Poly it definitely won't be a water view.
Ironically our friends have an infant and requested ground floor for their 2 week stay and were assigned third floor!
On a side note I will add that we did hear the Ferry horns starting around 6:00 a.m.