Really Disney? How hard is it to put 7 people in three rooms?

[minnie mum]

I guess I am not understanding why you even bothered posting in the first place. You didn't ask any questions or want advice, so I guess it was just a vent post??? Did you expect everyone who posted to just say "you're right, Disney sucks"? I mean, this is THE #1 place for those who love Disney to post so you are going to get a lot of Disney defenders. There are posters who posted in the thread who offered up some good advice. Sometimes you just have to take the bad with the good.

And also try to understand that there is a difference between providing an explanation and making excuses. The first will hopefully allow you to see WHY something happened, not necessarily that it SHOULD have happened.

 

[maxiesmom]

And also try to understand that there is a difference between providing an explanation and making excuses. The first will hopefully allow you to see WHY something happened, not necessarily that it SHOULD have happened.

No one has argued that you expected to much by wanting your phone call answered in a prompt manner. Posters have just tried to explain why the waits are so long right now. No one is making excuses. The whole thing is a mess!

Disney doesn't need to hire more people to man the phones. They need to get their web site up and running efficiently. I honestly think the average 10 year old could do a better job!

 

[Sparkly]

No offense OP, but calling us rude whilst having a attitude yourself doesn't really help your cause..

 

[alecshawn]

I guess I am not understanding why you even bothered posting in the first place. You didn't ask any questions or want advice, so I guess it was just a vent post??? Did you expect everyone who posted to just say "you're right, Disney sucks"? I mean, this is THE #1 place for those who love Disney to post so you are going to get a lot of Disney defenders. There are posters who posted in the thread who offered up some good advice. Sometimes you just have to take the bad with the good.

Exactly!!!! Some folks like to complain...whine or whatever...but they dont like to hear responses they dont agree with. Im not suggesting the OP was whining....but she was certainly complaining and imho had a bad attitude to begin with. Nothing personal, she may be a wonderful person...but the initial post was just sarcastic and well....cantankerous.
Note: for the past 2 days...WDW site seems to be fine..i see my ressie...and it has all the info i expect.

 

[lorenni]

I was looking to vent and I absolutely should not have done it here - lesson learned.

The mistakes made by the CMs made it impossible for me to fix this issue on the website and with the date of our trip so close I pretty much had no option but to deal with the phone lines, repeatedly. Given the circumstances and the poor customer service by Disney - and that's not even counting the wait times - a bit of a "bad attitude" seemed perfectly reasonable at the time.

Thanks everyone for your comments.

 

[Robbi]

I was looking to vent and I absolutely should not have done it here - lesson learned.

The mistakes made by the CMs made it impossible for me to fix this issue on the website and with the date of our trip so close I pretty much had no option but to deal with the phone lines, repeatedly. Given the circumstances and the poor customer service by Disney - and that's not even counting the wait times - a bit of a "bad attitude" seemed perfectly reasonable at the time.

Thanks everyone for your comments.

OP, here's the link to Disney World guest comments. If I were in your position, I'd send an email. Not only might it help you but others as well.
Sorry you had to deal with so many clueless phone cast members.
http://disneyworld.disney.go.com/contact/

 

[nuge67]

Exactly!!!! Some folks like to complain...whine or whatever...but they dont like to hear responses they dont agree with. Im not suggesting the OP was whining....but she was certainly complaining and imho had a bad attitude to begin with. Nothing personal, she may be a wonderful person...but the initial post was just sarcastic and well....cantankerous.
Note: for the past 2 days...WDW site seems to be fine..i see my ressie...and it has all the info i expect.

Seems like you like to whine and complain about other people all the time on here, guess you are not happy in your life.

This is Disney, say something nice and productive or say nothing

WOW

 

[thornton0511]

Well said.

I agree

 

[parith1114]

Is there some rule on this site that you have to be as rude and condescending as possible as often as possible? The OP may have chosen to stay on hold longer than some, hoping to just get a hold of SOMEONE who would fix her issue, but I really don't see how that should push anyone else over the edge! Geez people, be nice already! Some of these replies are just rude.

Amen! I am so tired of the terrible attitudes if someones post is not flattering to Disney. The fact is we are all Disney fans, but they aren't always right, and they certainly make mistakes.

I checked in on Jan. 2 at CSR to find out my HUSBAND wasn't on my reservation. It was our "familymoon." It took over two hours to get it all straightened out. The mistake was made by Disney reservations. I had made a change, verified it, corrected her, verified it again, and they still got it wrong. I'm sure someone will let me know that since I made a change it was my fault. The reality is that this multi million dollar company needs to invest in a really good IT team!

 

[minnie mum]

This is Disney, say something nice and productive or say nothing

WOW

I'm afraid that I will have to correct you. This is not Disney. This is a website forum. There are written rules of conduct for posting on this forum. And you are not a moderator. Please let the moderators do their job and enforce their rules, and you do.... whatever it is you do when you aren't trying to be confrontational. Or say nothing.

DOUBLE WOW

 

[alecshawn]

Seems like you like to whine and complain about other people all the time on here, guess you are not happy in your life.

This is Disney, say something nice and productive or say nothing

WOW

Get a load of this guy/gal....And just to let you know...Its just the opposite...I am EXTREMELY happy in life..After all, I got a wife, 2 wonderful kids..great job(firefighter) and served my nation in the military in afghanistan for 1.8 years..You see, after that..you realize that folks here really dont have anything to complain about...especially concerning a VACATION...which to many over the world...those people cant even comprehend what WDW is like...they cant even imagine it. So yes, i like to point out the absurdity of someone having an issue with their "room view" for example... cause really..i mean really.
Im glad you used me as a"quote" you gave me this platform to point out your folly and wish you the best.

 

[CanadianGuy]

I am a moderator here there are posting rules. None of them say you can't express unhappiness about Disney.

I express that sentiment all the time as I have about Fp+, the new resort TV system or anything else that I find doesn't meet Mr expectations.

The problems arise when posters try to explain why something may happen if offer what they genuinely believe are helpful suggestions..

Then all heck breaks loose. People get nasty and call each other names, make ridiculous "helpful suggestions" and threads which could have been constructive like this one... Get closed.

You don't have to say nice stuff, but you must be respectful to each other. Try it sometime.

We are done here.

/I'm on vacation right now but have bookmarked this thread for infractions when I get home. Perhaps we moderators share some blame in not being mean enough.. I don't know...