because this happened to us with southeast last yr... i called my bank and they have a special person that can handle "visa" logo debit cards, if the transaction failed,meaning you did not get what you pd for,you will get it all back,
1 file a claim at your bank
2 make tons of copies of bank statements showing the charges out of your account
3 make a copy of the web-site message because it changes every day...
4 make copy of your ressies
and good luck..
if we did not get the refund we would not have been able to fly TMA...