Reaching MS - available email?

[Boardwalk III]

Hi all,

I just had a wait list come through last night and want to combine it with my other reservation for the rest of the days. There’s an hour wait time (on hold for MS) and chat feature is not open. Is there an MS email address where I could place a request like this. It’s not a super rush but I just don’t want to forget to do it.

I should probably know this but can’t seem to locate it! Tks.

 

[Sandisw]

Go to the website, and click Contact us. It will show the options for phone, chat and email!

 

[Boardwalk III]

Go to the website, and click Contact us. It will show the options for phone, chat and email!

oh for heaven’s sake...OK will do

 

[HI_Tig808]

Go to the website, and click Contact us. It will show the options for phone, chat and email!

I haven't been able to get through for 3 days! good luck with getting a hold of MS ...

 

[Boardwalk III]

I went ahead and sent the email through the website, but I’m pretty sure there’s also a direct email address which would be good to have. When you send the email through the website you have no record of it, whereas a regular email from your own email account would have that record. If anyone happens to have the email address for Member Services it would be most appreciated (just for future reference).

Thanks all!

 

[CarolynFH]

I went ahead and sent the email through the website, but I’m pretty sure there’s also a direct email address which would be good to have. When you send the email through the website you have no record of it, whereas a regular email from your own email account would have that record. If anyone happens to have the email address for Member Services it would be most appreciated (just for future reference).

Thanks all!

When I email using the Contact Us link, in a day or two I usually get an acknowledgment email, and when I get the response it’s a reply showing my original. You could also save a screen shot of your original email on the webpage, before you click Send.

 

[TLPL]

It took them 2 weeks for them to finally reply to my email room view request. I already called MS after waited for a week (on hold for 25 mins). So don't expect speedy respond.

 

[Boardwalk III]

It took them 2 weeks for them to finally reply to my email room view request. I already called MS after waited for a week (on hold for 25 mins). So don't expect speedy respond.

Very helpful to know, thanks! I’ll keep an eye out on the chat or phone availability this week.Ugh.

 

[rex420]

I think MS is just over worked at the moment. Back in October I got a response to my email in 2 days, but between Holiday bookings for 2021, the ticket offer that you can only book by calling and I assume they are down people with the layoffs/furloughs it will probably be awhile.

If you do get through remember it is not the agent's fault it took so long, that blame rests solely with Disney Management.

 

[Taraleigsmom]

Hope you got through, I held for 2 hrs yesterday to get on a waitlist !

 

[bakerworld]

For 10 years I've used the Contact Us email to merge reservations but this year the response was to call - so I did. They said my wait time was 40 minutes and it was accurate. I worked while waiting for them to answer. The person who answered was unable to merge the reservations so it was escalated, which involved a short additional wait, and then it was done. Interesting the email didn't work and that the initial CM couldn't make the change but all well that ends well.

 

[TLPL]

Every time I call to ask them to merge reservations, they always have to put me on hold and go do whatever they need to do to merge them. I guess they need their supervisor's access to do that task?

 

[CarolMN]

For 10 years I've used the Contact Us email to merge reservations but this year the response was to call - so I did. They said my wait time was 40 minutes and it was accurate. I worked while waiting for them to answer. The person who answered was unable to merge the reservations so it was escalated, which involved a short additional wait, and then it was done. Interesting the email didn't work and that the initial CM couldn't make the change but all well that ends well.

The response to your email (to call) is very disappointing, given the current hold times! If it were me, Member Satisfaction would get an email expressing my disappointment. I'd include a question asking what they are doing to return hold times to acceptable levels (less than 5 minutes).

 

[Sandisw]

The response to your email (to call) is very disappointing, given the current hold times! If it were me, Member Satisfaction would get an email expressing my disappointment. I'd include a question asking what they are doing to return hold times to acceptable levels (less than 5 minutes).

I agree and I was told they would have been able to merge my February nights into one without an issue but had noticed it was done..and that was because the nights showed up so I was able to modify one of the trips, add the nights, and cancel the rest.

 

[Popouri DVC]

Apparently Member Services is backlogged with email inquiries also. I sent them an email via the Contact Us link back on Jan. 30. They have yet to respond.

So you wait. If you need something you wait. Or you go away.

 

[Firepath]

I needed to cancel a reservation and reallocate some points. Wait time said 60 mins. but it was really about 75. Got it done but really frustrating.

 

[Boardwalk III]

Hi everyone - just wanted to report back that I finally received an email response from MS today completing my request. So about 2 weeks from when I sent the request in via the contact button on the DVC site.

Was just about to throw in the towel and deal with the hold times on phone. So I’m pleased!