Rant re car insurance documents (UK)

SEVANS2208

Mouseketeer
Joined
Jul 23, 2003
Messages
422
Quick rant - just to go get it off my chest.

We finally became a 2 car family at the beginning of the month as DH was fed up with having to walk to my work to colect my car to then collect the kids from school. He bought a little second hand Toyota Yaris which is great.

The car is due to be taxed by 21st August and he doesn't have his documents through yet from DVLA. We know this isn't a problem and we could still get the car taxed, EXCEPT we don't have the insurance documents through yet.

Insurance was taken out on 6th August to start on 10th August, DH chased up the documents on 20th August and they still haven't arrived. He phoned again this morning to be told they've been sent - where are they then???. If he doesn't get them by Tuesday he's going to have to take his car off the road & advise the DVLA. Great. We've only had the car 2 weeks!!

If he doesn't get them tomorrow (apparently they were sent on 21st) he's going to phone them again but it's looking less likely that they'll arrive by Wednesday. He explained today that he needs the certificate to be able to get the car taxed but I don't think the poor girl in Dehli/Calcutta even knew what car tax is :confused3

Rant over.

p.s. before anyone starts blaming the postal service, I'll warn you that DD is a postie :rotfl:
 
You do have a few days grace when it comes to taxing your car, also Ive taxed mine before using a faxed certificate from the insurance company, could you get them to fax yours to you?
 
You can tax your car using a covernote, which the insurance company should have issued you while you are waiting on a permanent certificate. You must have proof of insurance in your possession so, if they haven't given you one, phone them and tell them you need one.
 
They didn't send a cover note and everytime we call asking for something to be sent they just tell us it has been - not very helpful really.

I can see one of my infamous complaint letters coming on!!
 















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