Random Tickets in MDE

[Josh Hendy]

As a computer programmer, I can't imagine what exactly went wrong in their code, but I'm aghast that the most fundamental aspects such as customers' identities and major purchases such as park tickets can be mixed up, lost or appear out of nowhere.

Whatever the programming mistakes, I think that the problem might arise out of the whole idea that an 8-day park ticket is not really a ticket for 8 days in the theme parks, but more of a kind of restricted pass that must be tied to a person. Disney wants to offer deep discounts to people to convince them to buy multi-day passes, but refuses to let the unused days be used by any other person. Ditto fastpasses, instead of being a piece of paper which once issued can be used by anyone, they're becoming a kind of personalized pass tied to the customer's identity. Disney has decided that it isn't selling commodities to anonymous people any more, but it's locking customers into a personal relationship in which the exchange of money for theme park experiences is locked into people's identity. But most of the people whom they're trying to lock into a relationship aren't really known to them by any secure identity, other than just a name, email address or a login handle.

I can't see them going on forever like this having endless glitches which must be straightened out with phone calls and printouts of screen captures. I can see how this is all going to end. Disney is either going to have to back off and stop trying to lock every member of every family and touring group into a tight computerized identity, or else they're going to have to go "whole hog" and make you provide legal government identity such as Social Security number, full name, birth date and/or passport information for every member of every group who wants to visit a park, stay in a hotel or ride Dumbo ... the way that airlines demand.

Personally I'm hoping that they choose the "back off" option.

 

[1stvisit0909]

Yes, we had this happen to us. Apparently I had two accounts under the same email from a Disney-site-merge. I freaked out one night when I logged in and all of my reservations were gone, lol. Luckily Disney IT solved it quickly and fixed it promptly

THAT IS luck!!!

 

[Amberleefuta]

THAT IS luck!!!

That is what has happened to me. However I am not sure if they deleted the second account.

Amber

Sent from my iPhone using DISBoards

 

[amberdawn82777]

I'm going to proceed with caution once I book my next trip and hopefully that will solve the mystery. I've only ever had one account so double accounts wouldn't be an issue for me. I would think, if it's a glitch, that technical support and website help would be aware and tell me that's what it was. It's so bizarre. I'm not expecting it to hold true but I'll keep my fingers crossed it'll be in our favor!

 

[AngiTN]

I'm also dealing with this. I've notice 6 days with hopper for all of my family. Our last trip was June 2013 and the new MDE was already in use. I finally called tech/website support yesterday because I assumed it was a glitch and I was told by that CM, who also confirmed with her supervisor, that the tickets are good and I can use them before 2030. She even told me to print it in case the next CM says different. She told me to fight it. I will definitely proceed with caution when I book my 2015 package but I was a little shocked by this whole thing.

Record whatever conversation you have regarding them. Get the case #, whatever it is. Unless you are certain that you have extra tickets that should be there I believe the CM gave you incorrect information. So save the correspondence to use to verify those tickets next time you ask or go to use them. Because if you look at ours they look perfectly valid and unused but I know they were used and the CM I asked confirmed that. A CM not digging in the right place may well think they are valid too. As we all know, all CM are not created equal and some research answers better than others

 

[amberdawn82777]

I took down her name. What's crazy is her supervisor agreed that they were unused tickets as well. I've never had multiple accounts, so it can't be from that. These say "6 day magic your way with hopper Summer incentive". They show up in the MDE app and online. Hopefully the 2015 packages are released soon so I can know for sure but of all the departments that would be aware of ongoing glitches, I would think technical support would be the one that would be aware.

 

[AngiTN]

I took down her name. What's crazy is her supervisor agreed that they were unused tickets as well. I've never had multiple accounts, so it can't be from that. These say "6 day magic your way with hopper Summer incentive". They show up in the MDE app and online. Hopefully the 2015 packages are released soon so I can know for sure but of all the departments that would be aware of ongoing glitches, I would think technical support would be the one that would be aware.

You do know you are talking about Disney's IT dept.....

 

[amberdawn82777]

I've never had any major dealings with the IT department so I have nothing to base an opinion on. I have to assume they are competent like any other department. I've only ever has pleasant experiences with Disney over the phone. So, hard to judge

 

[LucyBC80]

For some reason there two sets of 9 days tickets on my account that I've never purchased. Even the IT department can't understand how they got there and they can't delete it without messing up my account so I need to call back after I'm done with this trip and have them delete all my past tickets. What a headache!