RadioShack.com = Total Fail

[kaytieeldr]

As for time investment, RadioShack corporate repeated back to me my name and order number before my call was dropped. All of my contact information is available via that information. I still have never been contacted back. Not exactly a stellar example of customer service on RadioShack's part.

I don't work for Amazon. Or RadioShack. But some divisions of the large company for which I do work can't make outgoing calls. Or, it's very possible the supervisor (note intentional lack of quotation marks) with whom you spoke thinks you caused the call to end - that your disapproval of their solution indicates you're not interested in the batteries now.

 

[Free4Life11]

How irritating! I honestly can't believe that they don't have some way to override the price over the phone. They can't do a price adjustment over the phone? Instead they want you to place an order at full price, your card would be charged, or at least a "hold" placed on the funds, and then they will credit you? I don't blame you for being wary of that...

I'm actually pleased with RadioShack. They had the Virgin Mobile Optimus F3 4G LTE for $69.99 on Cyber Monday...the price went live Sunday morning, I ordered it and had the phone four days later on Thursday. The cheapest I saw Virgin offering the phone was $129.99. I actually ordered it from Best Buy on Black Friday for $89.99, but returned it when I saw RadioShack's price. That was a HOT deal and the phone is awesome...so much faster than my HTC One V!

 

[MomToOne]

I get the frustration. It stinks to think you got a deal on something, only to have the company cancel the order. But I doubt they are going to do anything about it for you, if they didn't offer anything up at the time of cancellation or after your first call. They seem to be playing the "we can do it, so we are" card.

Interestingly, I had the same problem with Target. I ordered something as soon as it went live for Black Friday, and they continued to sell the item for several days afterwards, but a week later I received a cancellation notice. In their case, however, they were interested in keeping me as a customer and gave me a $25 giftcard for the hastle. Since it was only a $5 item that was a pretty good gesture on their part! I've already gone back and spent that giftcard and more on items I wasn't planning on buying

Clearly, one company is interested in keeping customers, the other is not. Personally, at this point, I would just put RadioShack on my "never again" list and try to forget about it all. In the big scheme of life, it's not worth the stress you are putting on your body. Trust me, I know about this - I am the type of person to get worked up over these sorts of things too. But I've learned that at a certain point, I just need to walk away from it. Is it right? No. But is it worth the cost of the battle? No.

 

[supersnoop]

How irritating! I honestly can't believe that they don't have some way to override the price over the phone. They can't do a price adjustment over the phone? Instead they want you to place an order at full price, your card would be charged, or at least a "hold" placed on the funds, and then they will credit you? I don't blame you for being wary of that...

I can understand the frustration, too. But they can't do a price adjustment to an order that no longer exists. That's why they need her to place another order, which they've offered to price adjust right away.

I'll equate it to sitting somewhere and having a meal. The server brings your bill and you find that you are being overcharged. Would you present the server your credit card and trust that the bill will be corrected in back? I would not and I see this RadioShack issue the same way.

I've paid a restaurant bill without looking at it before, only to find that I've been overcharged when it comes back for me to sign. They've always found a way to correct the bill after the fact. Maybe I'm too trusting; maybe I know there's always another way to get it fixed later, but, Yes, I would, and have trusted the waitstaff in that specific scenario.

If they did have you re-buy and then refused to honor the original deal, then I would expect lots of people to badmouth and post about on the internet. But they aren't out to get you. They've offered to make it right, and until they actually follow through with the devious plan you suspect them of, they don't deserve to be accused of it.

 

[undertheradar]

I can understand the frustration, too. But they can't do a price adjustment to an order that no longer exists. That's why they need her to place another order, which they've offered to price adjust right away.



I've paid a restaurant bill without looking at it before, only to find that I've been overcharged when it comes back for me to sign. They've always found a way to correct the bill after the fact. Maybe I'm too trusting; maybe I know there's always another way to get it fixed later, but, Yes, I would, and have trusted the waitstaff in that specific scenario.

If they did have you re-buy and then refused to honor the original deal, then I would expect lots of people to badmouth and post about on the internet. But they aren't out to get you. They've offered to make it right, and until they actually follow through with the devious plan you suspect them of, they don't deserve to be accused of it.

Update: I cancelled the remaining items that RadioShack included in my order( None of the AA batts) on Thursday, and RadioShack shipped those items on Saturday afternoon. Clearly 2 days after the items were cancelled. "Customer Care" informed me that I needed to cancel items within 4-5 hours of order to have it "handled correctly." How was I to know that they would need 4.5 days to cancel my original items?
Sorry, RadioShack is the customer service nightmare that I have described. Bottom line: I would avoid RadioShack at all costs! They are as clueless and powerless as I have described.