Question on Nationals' new site

[Kes]

I didn't notice anywhere to request Emerald Aisle or Emerald Reserve anymore. I want to make sure that we get to bypass the counter. Am I just missing it on the new screen?

Tahnks

 

[Snowysmom]

I logged into the Emerald Club page. Then I put in all the info for the reservation and it gave me a quote for an intermediate, Emerald Aisle. On the left side of the quote page, you can change the car type by clicking on edit car. I wanted a full size so I clicked on edit car, and when all the options came up, I picked full size. Then I got the quote for the full size, Emerald Reserve. My confirmation says Emerald Reserve for level of service. I hope this helps.

 

[n2mm]

I'm not a big fan of the new site and have written to national at least 4 times this week with problems. One, I can't get into a ressie even though I DID NOT use multiple coupons. Two, I had 2 free days (plus 5 credits) and now I have no free days and have been writing to try to get them back. Three, like the OP, I have to work harder now making sure I'm emerald aise/executive. With Executive aisle, you pay intermediate price, but are guaranteed a full size and the website doesn't give you much guidance. My last email from National basically told me they can't help me and I now need to call for help....ugh. If it wasn't broken, why did they think they needed a new website???