Now that we have completed our trip, I can comment on my experience with Southwest.
I was quite happy with their service, even though we ran into a big delay in leaving Pittsburgh.
We used the curb side check in, which was such a breeze, got held up at security as DH forgot that you can't take lights on anymore. He was a little miffed at having to give up his Zippo that I got him, but we were kind of stuck as we were a little tight on time because I couldn't get out of bed and moving that morning.
We had no problems at the gate, grabbed a bite to eat, and then lined up to get on the plane. Once seated, I admired the leather seats as well as how quick the whole boarding process went.
That is where we ran into trouble.......
The plane was having computer/electrical difficulties. The Pilot came on to tell us that he had to "reboot" the computer. Once that was done, we backed away from the gate, where we then proceeded to sit. The electrical problem had not been resolved, so we had to pull back in the gate for the maintenance workers to get on and check things out. The captain chuckled as he informed us that the plane was new and had only been in service about 3 months.
The captain kept us updated the entire time and eventually we had to switch planes. I've been through a plane switching process with US Air before and SW handled it MUCH more smoothly. We were on our way with in 25 minutes. Some were upset as they were worried about making their connecting flights and then their cruise. But SW was able to get them on a different flight and I believe actually got them to their final destination faster than if they had been on their original flight plan. It was nice to see that SW had reps there as soon as the plane was delayed to help out people with connections.
All in all, we left Pgh a little under 2 hours late, which meant a delay in getting to Disney. But I think SW handled everything very well!
Our return flight was uneventful. Still the same great SW service.
Compared to Airtran and US Air, I have to say that I prefer SW.....especially with their rates.