You waited six hours? Wow. There are some not terribly secret places to do this that are faster - especially ones that aren't post offices. The last time I did it (outside of the passport agency where the wait was less than an hour) I found that univeristy rec gym that didn't take appointments, had Saturday hours, and we waited 10 minutes. And the only reason we needed to wait was because there was another guy filling out a paper passport application. We printed ours from their online application before coming in.
If they reject your documents, I'm pretty sure they don't cash the check until they're ready to issue the passport. I'm not even sure you'd be out the acceptance fee. From this it seems that they would ask for more info to be sent to the State Dept via mail.
Common reasons we may have contacted you:
You changed your name, but the document you submitted was insufficient.
If… | Please submit… |
Your name has been legally changed | A certified copy of the court order or marriage certificate. |
Your name has not been legally changed | At least three certified or original public records, which show use of this name for at least five years.
- These must include your date and place of birth or your Social Security number (school, military, insurance, medical, etc.).
- Notarized affidavits completed by two people who have known you by both names may be substituted in place of one public record.
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However, they could respond quickly. I've done a regular passport renewal and had it within 2 weeks. My kid's first passport was a routine application and it was mailed in about a week. It really depends on the backup of routine applications and perhaps how many expedited applications they're doing. All routine passport applications done through acceptance facilities are done at one of the regional passport agencies. Our kid's routine one was mailed in from the San Francisco Passport Agency.