Okay, so this came up last weekend and the explanation I was given doesn't seem right, so I thought I'd ask here.
So, here's the situation. I purchased my family's Dream Keys last August on the day they went on sale. Me, husband, and 2 kids. I purchased them via the app under my account. My husband has his own account so he linked all our tickets in his app as well. Pretty straightforward.
Now, when we go to the parks, and my husband goes, I am always with him. It's either he and I or the whole family. I go solo, but he doesn't, in other words. My kids have the app, but it uses my login credentials.
Last weekend, he took the kids while I had to finish up some things at home and I joined them a few hours later. I had placed a mobile order for the kids from home before they left. My husband said he didn't know what he wanted yet and would order for himself once there.
When he went to place his mobile order, his discount wasn't applied. We discussed it a bit, but ultimately let it go and I said it was probably a glitch or something. He tried to order from Jolly Holiday and the discount didn't come up. He then ultimately ordered from Galactic Grill. No discount. I said we'd ask a Plaid when I got there.
He often uses mobile order, but it's usually for beer at DCA, which obviously never qualifies for a discount. Otherwise, I usually place all the mobile orders, so this situation has never come up.
When we spoke to a plaid about it, she told me "only the primary passholder gets the discount on mobile order." She clarified that "primary passholder" is the person who purchased the pass. In other words, if my husband wanted to get a mobile order discount, he would have had to purchase his own pass via his own account.
Is this correct? It doesn't seem to make sense to me. If you are logged into the app under your own username and that Magic Key is linked to you via your account, and EVERY other ticket also linked to your account is the same kind of pass, why no discount applied? He is able to scan his pass at stores to get that discount applied, and if he were to order in person at a QS and scan the pass, it would apply there too.
I guess I'm just surprised I've never heard this discussed. Surely there are other couples, families out there where one person bought all the passes. Is the answer that my husband ALSO needs to log in using my credentials? Seems like a really odd workaround.
So, here's the situation. I purchased my family's Dream Keys last August on the day they went on sale. Me, husband, and 2 kids. I purchased them via the app under my account. My husband has his own account so he linked all our tickets in his app as well. Pretty straightforward.
Now, when we go to the parks, and my husband goes, I am always with him. It's either he and I or the whole family. I go solo, but he doesn't, in other words. My kids have the app, but it uses my login credentials.
Last weekend, he took the kids while I had to finish up some things at home and I joined them a few hours later. I had placed a mobile order for the kids from home before they left. My husband said he didn't know what he wanted yet and would order for himself once there.
When he went to place his mobile order, his discount wasn't applied. We discussed it a bit, but ultimately let it go and I said it was probably a glitch or something. He tried to order from Jolly Holiday and the discount didn't come up. He then ultimately ordered from Galactic Grill. No discount. I said we'd ask a Plaid when I got there.
He often uses mobile order, but it's usually for beer at DCA, which obviously never qualifies for a discount. Otherwise, I usually place all the mobile orders, so this situation has never come up.
When we spoke to a plaid about it, she told me "only the primary passholder gets the discount on mobile order." She clarified that "primary passholder" is the person who purchased the pass. In other words, if my husband wanted to get a mobile order discount, he would have had to purchase his own pass via his own account.
Is this correct? It doesn't seem to make sense to me. If you are logged into the app under your own username and that Magic Key is linked to you via your account, and EVERY other ticket also linked to your account is the same kind of pass, why no discount applied? He is able to scan his pass at stores to get that discount applied, and if he were to order in person at a QS and scan the pass, it would apply there too.
I guess I'm just surprised I've never heard this discussed. Surely there are other couples, families out there where one person bought all the passes. Is the answer that my husband ALSO needs to log in using my credentials? Seems like a really odd workaround.