I have always made a reservation. I wouldn't want to take the chance of having to wait around for van space while others with reservations go ahead of me.
It is a 30 minute drive but could take longer depending on if they wait for the van to fill up and also how many stops they have to make. I have recently discovered town car services and will never rely on Mears again. It was much nicer to not have to wait and to be catered to with luggage help and more personalized service.
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