If you are planning on a welcome gift and it doesn't show up be sure to call the desk and ask.When we were there in June we had connecting rooms with my son, both of us should have been eligible for the gifts but we didn't get them.When I made the reservations I even asked about them and was told that it was noted on the ressie.To make a long story short we never got them and in all the excitement I forgot about them until we got home which of course was to late.