Question about DVC Guides

[Hoops McCann]

Apologies if this is a total newb question!

We are awaiting ROFR on a resale contract but had also been looking into a direct purchase. I wrote back to the DVC guide I was working with to thank them for their help and tell them we are pursuing a resale contract. She said she will still be our guide no matter what. So I'm confused; I thought she was a salesperson. What kind of relationship will we have with her moving forward? What does it mean that she will be our guide?

 

[SugarSweetLee]

Apologies if this is a total newb question!

We are awaiting ROFR on a resale contract but had also been looking into a direct purchase. I wrote back to the DVC guide I was working with to thank them for their help and tell them we are pursuing a resale contract. She said she will still be our guide no matter what. So I'm confused; I thought she was a salesperson. What kind of relationship will we have with her moving forward? What does it mean that she will be our guide?

You're assigned a guide in the system, so if you want to buy more points in the future and go direct next time, you'd still work with the same person (assuming they don't leave the job). They're basically your main point of contact with DVC direct.

 

[reddog21]

You're not forever tied to the guide; if you don't like the one assigned or were recommended a different guide, you can easily switch through chat or a phone call.

 

[Girlstar30]

We are resale only and our guide that took us on the tour when we were considering buying direct first still keeps in contact with us and is our guide.

He emails us and reminds us of our banking deadlines, remembered my wife's birthday and wished her a happy birthday and will answer our questions and be there for us when we're ready to buy direct.

If I am at WDW and want to see a room on sale such as at PIT, I will message him or if I have any questions about current incentives, financing, things like that he is our guy