I had banked ~250 points from last year to this year in Jan. In March I made a reservation at AKV for 7 nights during Thanksgiving so they used my banked points for the reservation first.
During July 2009 we made a trip to WDW and stayed at SSR for a few days. So my cuurent year points were used for that reservation.
Now unfortunately I had to change our thanksgiving stay to 6 nights instead of 7 nights due to my DS availability. So I called and changed my reservation today and found out that 48 points for the one Sat night I cancelled were the banked points from last year and I will not be able to bank them to next year.
I do realize my mistake I should have reallocated my banked points to the July reservation at that time instead of current year points but since we have been DVC members for only 1 year I was unaware of that and now the CM said that banked points cannot to reallocated to a completed reservation in July.
I wanted to get your expert opinion over here whether what I was told by the CM is absolutely true and that point reallocation cannot be done after a stay or whether I should call again to try with another CM.
If not we will just have to make another trip before the end of use year in May 2010.
Thanks in advance!
During July 2009 we made a trip to WDW and stayed at SSR for a few days. So my cuurent year points were used for that reservation.
Now unfortunately I had to change our thanksgiving stay to 6 nights instead of 7 nights due to my DS availability. So I called and changed my reservation today and found out that 48 points for the one Sat night I cancelled were the banked points from last year and I will not be able to bank them to next year.
I do realize my mistake I should have reallocated my banked points to the July reservation at that time instead of current year points but since we have been DVC members for only 1 year I was unaware of that and now the CM said that banked points cannot to reallocated to a completed reservation in July.
I wanted to get your expert opinion over here whether what I was told by the CM is absolutely true and that point reallocation cannot be done after a stay or whether I should call again to try with another CM.
If not we will just have to make another trip before the end of use year in May 2010.

Thanks in advance!
