SoThisIsLove
Mouseketeer
- Joined
- Mar 1, 2004
- Messages
- 223
Hi,
Last year my I accepted an exchange to the Hanalei Bay Resort in Kauai, Hawaii through II. When we read the reviews on trip advisor they weren't that bad but.........I've recently read through them again......a year later and I am horrified! The only decent reviews are for privately owned condos which I'm sure we will not be staying in. I mean the reviews are horrible! Some timeshare exchangers wrote that there was mold on the walls and in the bathroom tiles as well as the ceiling. One person had the door knob break off in his handabd that his door was so warped that he could hardly open it without banging into it. Another person had rust on his hands from opening the refridg...and everyone complains about the smells, the dirty carpets and roaches! I know that its tropical and I have stayed in hotels that are musty but never like the way it has been recently described.
Now I don't know what to do? I am going to call MS tomorrow and ask about the complaints that I've read about. Do you think they have heard of these as well? I did a search on this board and there was another poster that stayed there last year and she actually changed hotels! I'm sure I won't get points back but I don't want to stay in a run down roach motel either.
Any suggestions? Should I book another hotel and forfeit my points? or Take my chances?
Any suggestions would be greatly appreciated!
Thanks in advance,
Heather
Last year my I accepted an exchange to the Hanalei Bay Resort in Kauai, Hawaii through II. When we read the reviews on trip advisor they weren't that bad but.........I've recently read through them again......a year later and I am horrified! The only decent reviews are for privately owned condos which I'm sure we will not be staying in. I mean the reviews are horrible! Some timeshare exchangers wrote that there was mold on the walls and in the bathroom tiles as well as the ceiling. One person had the door knob break off in his handabd that his door was so warped that he could hardly open it without banging into it. Another person had rust on his hands from opening the refridg...and everyone complains about the smells, the dirty carpets and roaches! I know that its tropical and I have stayed in hotels that are musty but never like the way it has been recently described.
Now I don't know what to do? I am going to call MS tomorrow and ask about the complaints that I've read about. Do you think they have heard of these as well? I did a search on this board and there was another poster that stayed there last year and she actually changed hotels! I'm sure I won't get points back but I don't want to stay in a run down roach motel either.
Any suggestions? Should I book another hotel and forfeit my points? or Take my chances?
Any suggestions would be greatly appreciated!
Thanks in advance,
Heather
