qualifications for Youth CM's and Nursery CM's?

pepe3penelope

Princess Ariel at Heart
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Jun 13, 2013
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Hi, all! We're going on our 4th DCL cruise in October. DH's co-worker just booked her 1st DCL cruise for her family. She's hesitant to have her kids in the nursery and the kids club despite telling her of our positive experience.

Does anyone know what level of qualifications and education DCL requires?

TIA! :disrocks:
 
Hi, all! We're going on our 4th DCL cruise in October. DH's co-worker just booked her 1st DCL cruise for her family. She's hesitant to have her kids in the nursery and the kids club despite telling her of our positive experience.

Does anyone know what level of qualifications and education DCL requires?

TIA! :disrocks:
I think @bbel could help you.
 
I did some work to try to get this info before our cruise last year, called disney and poked around here without getting a solid answer. I was looking for a, "has x years of training and experience", but got more of a "we carefully screen our applicants" answer. In the end, all of the staff we encountered were great and seemed to be invested in their work with the kids. We used the kids club and the nursery and felt very comfortable. Following to see if you have more luck than me.
 

A basic search brings up what you need to know.
But, I can help you as to how they recruit from my country, although I believe its pretty much standard, and if anything has become tougher.

First off you apply to a recruiter, and they do various Skype/phone interviews before you even talk to DCL. When I started they were asking for a relevant degree or similar (similar because they recruit from all over, e.g here, childcare works in levels, through a degree, after three years you're automatically a level 6, the highest is 7, but a basic childcarer just needs a 2, but its is possible to work up to those levels without a degree doing various courses, anyway, off topic)
As well as that they want at least two years of relevant experience, mostly that comes through camps or teaching, I was a manager of an out of hours and holiday scheme.
As well as this you have to have 6 references (4 professional and 2 personal, but the professional ones have to be from different places, so again that means you have quite a lot of experience).

Basically, if someone wanted to travel the world and thought they'd do the kids clubs because it was easy - its not going to happen. You have to prove you know what your doing, that you can deal with kids and have an idea of how they work, that you know how to talk to parents, that you can entertain 200+ kids at once.

Once you get onboard you then have a weeks training through HR and your department in the company and the job, all this is the written down stuff, the policies and procedures, first aid and epipen training, and during this time you won't really be on the floor, its mainly done backstage.
Then after that you have a week's intensive training on the floor with a training counsellor, so you're doing everything but your not even counted as a person in the ratio, you cant be left alone, your literally a shadow, then, after all that you start work as a basic counsellor on the floor.

I applied over 4 years ago, and honestly the application process was the most stressful part.
I think it has got tougher since, I have a friend who tried to re-apply, they worked for two years then left and after a year wanted to go back, they didn't even get the first stage and were told that they were pursuing more qualified candidates at that time, so even two years of doing the job doesn't make you qualified haha.

I think Disney are quite picky who the employ, simply because they can be, most people I worked with wanted to work for Disney more than work on a ship, and Disney is seen as the best for crew.
When I applied I did my research. I wanted to work on a ship, and thats how i discovered DCL, I never thought Id get it because its Disney so also looked at others. The reason I went with Disney was because (at the time, and still pretty much now), they were the only company that had a website dedicated to working at DCL, they didn't hide anything, they put across the good and bad, what was expected and what you got in return.

At the end of the day, if you're not good enough, they will get rid of you. Disney can terminate any contract at any point, without and reason or warning, and Ive seen it happen.


I went on way to long, but I hope that helps.
If you didn't get the answer you wanted or have more questions, I can try and answer them for you.
 
I did some work to try to get this info before our cruise last year, called disney and poked around here without getting a solid answer. I was looking for a, "has x years of training and experience", but got more of a "we carefully screen our applicants" answer. In the end, all of the staff we encountered were great and seemed to be invested in their work with the kids. We used the kids club and the nursery and felt very comfortable. Following to see if you have more luck than me.

You can have all the training and experience in the world, but it doesn't necessarily mean you'll be good at the job.
Sometimes the most experienced are the worst ones Ive worked with, partly because they know it all but cant adapt it to ship life.
 
A basic search brings up what you need to know.
But, I can help you as to how they recruit from my country, although I believe its pretty much standard, and if anything has become tougher.

First off you apply to a recruiter, and they do various Skype/phone interviews before you even talk to DCL. When I started they were asking for a relevant degree or similar (similar because they recruit from all over, e.g here, childcare works in levels, through a degree, after three years you're automatically a level 6, the highest is 7, but a basic childcarer just needs a 2, but its is possible to work up to those levels without a degree doing various courses, anyway, off topic)
As well as that they want at least two years of relevant experience, mostly that comes through camps or teaching, I was a manager of an out of hours and holiday scheme.
As well as this you have to have 6 references (4 professional and 2 personal, but the professional ones have to be from different places, so again that means you have quite a lot of experience).

Basically, if someone wanted to travel the world and thought they'd do the kids clubs because it was easy - its not going to happen. You have to prove you know what your doing, that you can deal with kids and have an idea of how they work, that you know how to talk to parents, that you can entertain 200+ kids at once.

Once you get onboard you then have a weeks training through HR and your department in the company and the job, all this is the written down stuff, the policies and procedures, first aid and epipen training, and during this time you won't really be on the floor, its mainly done backstage.
Then after that you have a week's intensive training on the floor with a training counsellor, so you're doing everything but your not even counted as a person in the ratio, you cant be left alone, your literally a shadow, then, after all that you start work as a basic counsellor on the floor.

I applied over 4 years ago, and honestly the application process was the most stressful part.
I think it has got tougher since, I have a friend who tried to re-apply, they worked for two years then left and after a year wanted to go back, they didn't even get the first stage and were told that they were pursuing more qualified candidates at that time, so even two years of doing the job doesn't make you qualified haha.

I think Disney are quite picky who the employ, simply because they can be, most people I worked with wanted to work for Disney more than work on a ship, and Disney is seen as the best for crew.
When I applied I did my research. I wanted to work on a ship, and thats how i discovered DCL, I never thought Id get it because its Disney so also looked at others. The reason I went with Disney was because (at the time, and still pretty much now), they were the only company that had a website dedicated to working at DCL, they didn't hide anything, they put across the good and bad, what was expected and what you got in return.

At the end of the day, if you're not good enough, they will get rid of you. Disney can terminate any contract at any point, without and reason or warning, and Ive seen it happen.


I went on way to long, but I hope that helps.
If you didn't get the answer you wanted or have more questions, I can try and answer them for you.

Do they require a background check as well?
 
Do they require a background check as well?

Oh yeah, I kinda guessed people knew that was a given, here you don't get near a child thats not yours without one and you have one for each place you work (I currently have 5 active ones), and now even for most jobs that don't 'serve' people too.
Im pretty sure everyone at DCL has to have one, even if they don't work in guest areas...
You have one from your own country and then through the US once onboard/at traditions.
 
Oh yeah, I kinda guessed people knew that was a given, here you don't get near a child thats not yours without one and you have one for each place you work (I currently have 5 active ones), and now even for most jobs that don't 'serve' people too.
Im pretty sure everyone at DCL has to have one, even if they don't work in guest areas...
You have one from your own country and then through the US once onboard/at traditions.

I was 99% sure that was the case. :) Just clarifying for others.
 
@bbel - as a comparison, on land, what types of jobs would the kids' clubs CMs be qualified to do? Would they be people working in day cares? Teaching elementary school? Camp counsellors?

I think that might give people an idea of how qualified they are. Thanks.
 
@bbel - as a comparison, on land, what types of jobs would the kids' clubs CMs be qualified to do? Would they be people working in day cares? Teaching elementary school? Camp counsellors?

I think that might give people an idea of how qualified they are. Thanks.

Based on what she described, they would be daycare workers and/or camp counselors, although it is possible you would have some who would qualify to teach.
 
Thank you to everyone for their input and additional questions.

Thank you, bbel, for your detailed explanation of the process. As I originally posted, we are very comfortable with our kids in the clubs and when our younger one was in nursery for our 1st 2 cruises.

We will show DH's coworker this thread.

:love::flower1::thanks::disrocks:
 
Both our boys loved the clubs. Our youngest has ADHD and had some behavioral problems and the crew was wonderful with them. They never wanted to leave. Even though our boys are 21 and 18 now, I love reading how Disney takes the extra steps to ensure the safety of the children.
 
@bbel - as a comparison, on land, what types of jobs would the kids' clubs CMs be qualified to do? Would they be people working in day cares? Teaching elementary school? Camp counsellors?

I think that might give people an idea of how qualified they are. Thanks.

Yes, and usually the more qualified end. People I worked with included: Teachers, Teaching assistants, SEN support, Nursery Nurses/managers (daycare), camp counsellors, Nannies, Nurses, travelling teaching English...
A lot of people I worked with who have left, went on to teach, nanny/au pair, do camps, etc, a lot of others transferred to different departments or its put them off working with kids for now haha!
 
If your friend is worried about safety in the club, she needn't be worried. Several yrs ago I went to get my dd from the club, she had just turned 6 yrs old then. I went in the club to get her, she didn't want to leave. She quickly ran away from me and went into the bathroom. I went towards the bathrooms to get her. Before I knew it there were 2 CMs blocking me from the bathroom. I didn't know adults weren't allowed in the bathrooms. I swear it was as if they were some kind of Ninjas because I hadn't seen them and then there they were. They were very nice about explaining the bathroom policy to me and one went to get my dd for me. I never leave my dd with anyone except relatives at home, but I feel very secured about her happiness and safety when in the club. In fact she would be perfectly happy to spend the entire cruise in the club.

edited to fix typing error, thanks PrincessShmoo, mistakes like that drive me crazy.
 
Last edited:

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