Q about Cindy's and CC used/gift reservation

[jennypenny]

My brother's family will be in WDW next week. At 60 days, I booked them a Cinderella Royal Table reservation for dinner and paid for it with my CC. They are in my friends and family list and it let me book the reservation for them even though I won't be with them. Today they read over the email confirmation and it says that the person who's name is on the credit card must be one of the people on the reservation. I never saw that (because they got the email confirmation, not me) and I didn't know it would be an issue.

Are they going to give my brother's family a hard time because I'm not with them? Will they really cancel the reservation on them? I've been on hold with Disney for hours and can't get through to ask. I'd hate for this to be a problem, they have their hearts set on eating there.

 

[jennypenny]

Finally got through to someone. She said that it's a post-covid change that any prepaid event has to include the person on the CC used. They were unable to fix it and, of course, it's way too late to rebook or change the CC to someone who's actually going to the dinner.

My nieces are going to be so disappointed.

 

[CarolynFH]

I assume you already cancelled the reservation - and it makes me sad to think of your nieces. I wonder whether Guest Relations could do anything. At the least, you could send an email to wdw.guest.communications@disneyworld.com and/or guest.services@disneyworld.com telling them what happened and that the booking website should tell you that - very prominently - when you're making the reservation. It shouldn't be stuck at the bottom of the confirmation email.