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[HyperspaceMountainPilot]

WDW paid billions to implement MyMagic+. Everything feeds into MyDisneyExperience. When it works, I love it. When it doesn't, I hate it

Each guest has their own profile within MDE.

Agree it’s awesome when it works BUT it does not work well for people who bounce back and forth between DLR and WDW. We recently had an unpleasant arrival where my daughter could not use her beloved MB+ because she has used it at DL (on a guest ticket in her name but purchased by me and linked to me in my DL account because she’s a minor without an account)— they told me it was *my* MB and there’s absolutely nothing they could do to link her favorite MB to her. They did give us a credit to use at the Marketplace to buy another but the selection was suboptimal. At DL, I’m told you can swap MB+ between users and you it works fine on DCL as well— I assume Disney goes out of its way to block this feature at WDW to stop one time guests from reselling their bands after they depart.

We had another issue, something about it being matched to a different person at DL, that was a whole other debacle

I suspect that is similar to what I’m describing above. “Oh you used that MB for <lil sally in her exact name and exact same at DL> but put it in a parent’s account? Well you’ll never be able to use it here now, oops!”

Now we just know that we have to have WDW specific bands or use them at WDW first before linking them in at DL…definitely a pain but not the end of the world but also not the best way to treat your most loyal customers.

 

[Girlstar30]

Agree it’s awesome when it works BUT it does not work well for people who bounce back and forth between DLR and WDW. We recently had an unpleasant arrival where my daughter could not use her beloved MB+ because she has used it at DL (on a guest ticket in her name but purchased by me and linked to me in my DL account because she’s a minor without an account)— they told me it was *my* MB and there’s absolutely nothing they could do to link her favorite MB to her. They did give us a credit to use at the Marketplace to buy another but the selection was suboptimal. At DL, I’m told you can swap MB+ between users and you it works fine on DCL as well— I assume Disney goes out of its way to block this feature at WDW to stop one time guests from reselling their bands after they depart.

I suspect that is similar to what I’m describing above. “Oh you used that MB for <lil sally in her exact name and exact same at DL> but put it in a parent’s account? Well you’ll never be able to use it here now, oops!”

Now we just know that we have to have WDW specific bands or use them at WDW first before linking them in at DL…definitely a pain but not the end of the world but also not the best way to treat your most loyal customers.

Yes it was something like that. I used it before at DL then I wanted to give it to my wife because I bought the vacation club one.

I had no idea once its linked to you its linked for life lol. I think that should be explicitly stated when purchasing.

When we went to WDW the first time it wasnt working for her and nobody could tell us why it didnt work so we were just kinda hoping it would eventually and she didnt get the experience and had to pull out her phone for everything.

It took the IT call to know why and its like how would anyone know these things without being informed?? And why cant it be linked to someone else, that is frustrating seems greedy like they want you to just buy another one

 

[emchen]

Now we just know that we have to have WDW specific bands or use them at WDW first before linking them in at DL

Ok, so using it on DCL would be like using them at WDW? Bottom line, just don't link them first at DLR?

I had no idea once its linked to you its linked for life lol

I think you're right and they should make people aware of this "feature"[?]...but more probably bug [!].

 

[Girlstar30]

Ok, so using it on DCL would be like using them at WDW? Bottom line, just don't link them first at DLR?

I think you're right and they should make people aware of this "feature"[?]...but more probably bug [!].

Yeah they need to just fix that, it should be able to be linked and unlinked to whoever

 

[HyperspaceMountainPilot]

Ok, so using it on DCL would be like using them at WDW? Bottom line, just don't link them first at DLR?

I’m not certain about DCL because we never use it first there—hopefully someone else can report, but I would think it MIGHT be ok because DCL use doesn’t require putting it in an adult MDE?

I think you're right and they should make people aware of this "feature"[?]...but more probably bug [!].

It’s a feature for Disney because I have to buy a new band for my sister or MIL or au pair who visits once or twice ever, instead of having a couple guest bands people can use for a trip and reassign— it’s a bug for the person actually paying for guests on a trip. Or for @Girlstar30, now she has to buy a brand new band for her wife instead of reusing an old one (not super eco friendly now that I think about it…)

I’m sure it’s a deliberate choice to block reassigning because the feature is available in the DL app and very easy.

I believe Disney also claims it’s for security, but not clear how reassigning by the MDE user is a significant security risk.

 

[Girlstar30]

I’m not certain about DCL because we never use it first there—hopefully someone else can report, but I would think it MIGHT be ok because DCL use doesn’t require putting it in an adult MDE?

It’s a feature for Disney because I have to buy a new band for my sister or MIL or au pair who visits once or twice ever, instead of having a couple guest bands people can use for a trip and reassign— it’s a bug for the person actually paying for guests on a trip. Or for @Girlstar30, now she has to buy a brand new band for her wife instead of reusing an old one (not super eco friendly now that I think about it…)

I’m sure it’s a deliberate choice to block reassigning because the feature is available in the DL app and very easy.

I believe Disney also claims it’s for security, but not clear how reassigning by the MDE user is a significant security risk.

I agree with you i think it's deliberate and selfish I would like them to explain to me why its for my security too, if I can verify information over the phone to pay bills and access my bank accounts then im sure giving information to change a Disney magic band isn't posing a great threat lol

 

[Sandisw]

I’m not certain about DCL because we never use it first there—hopefully someone else can report, but I would think it MIGHT be ok because DCL use doesn’t require putting it in an adult MDE?

It’s a feature for Disney because I have to buy a new band for my sister or MIL or au pair who visits once or twice ever, instead of having a couple guest bands people can use for a trip and reassign— it’s a bug for the person actually paying for guests on a trip. Or for @Girlstar30, now she has to buy a brand new band for her wife instead of reusing an old one (not super eco friendly now that I think about it…)

I’m sure it’s a deliberate choice to block reassigning because the feature is available in the DL app and very easy.

I believe Disney also claims it’s for security, but not clear how reassigning by the MDE user is a significant security risk.

They can’t move a MB+ from one user to another for DCL once it’s been used.

At least, not at this time. My friend just used one of mine since all she used it for was to open the room.

 

[Tatebeck]

You can always pop the pucks in the middle out and change bands, but for the ones with cool symbols on the pucks themselves it doesn't work as well. You can get stickers to change the front of the puck too though.

 

[HyperspaceMountainPilot]

You can always pop the pucks in the middle out and change bands, but for the ones with cool symbols on the pucks themselves it doesn't work as well. You can get stickers to change the front of the puck too though.

::stares at MB::

You just use a ton of force to punch the center part through or you have to unscrew the center part?

 

[CarolynFH]

::stares at MB::

You just use a ton of force to punch the center part through or you have to unscrew the center part?

You need to unscrew it. Eyeglass repair screwdrivers work well.

 

[Cfabar1]

Agree it’s awesome when it works BUT it does not work well for people who bounce back and forth between DLR and WDW. We recently had an unpleasant arrival where my daughter could not use her beloved MB+ because she has used it at DL (on a guest ticket in her name but purchased by me and linked to me in my DL account because she’s a minor without an account)— they told me it was *my* MB and there’s absolutely nothing they could do to link her favorite MB to her. They did give us a credit to use at the Marketplace to buy another but the selection was suboptimal. At DL, I’m told you can swap MB+ between users and you it works fine on DCL as well— I assume Disney goes out of its way to block this feature at WDW to stop one time guests from reselling their bands after they depart.

I suspect that is similar to what I’m describing above. “Oh you used that MB for <lil sally in her exact name and exact same at DL> but put it in a parent’s account? Well you’ll never be able to use it here now, oops!”

Now we just know that we have to have WDW specific bands or use them at WDW first before linking them in at DL…definitely a pain but not the end of the world but also not the best way to treat your most loyal customers.

Sad to hear about this.... They seem to work very well between DCL and WDW... I'm surprised they can't make DL work in that flywheel as well...

 

[Tatebeck]

Yeah you can even get little cases and put them on retractable badge clips if you want to use them that way instead of on your wrist

 

[PolyRob]

Probably a good idea to link a new MB via MDE first before using it at DL or on DCL if MyMagic+ is causing the issues.

WDW is my primary destination so all my bands originate in that profile.

IDK if it's necessarily "security" or if the WDW IT systems are held together with bandaids and chewing gum MBs were issued free to every resort guest for each stay and every AP each year. There are probably millions in circulation. MBs barely work when they're assigned to an individual guest. Imagine swapping? Your photos go to your mom, but your kids DAS goes to your spouse, and no ones room opens anymore

Not to go too far off topic, but here is an example of how bad the systems are at WDW. I was having a nice time in DHS with my sister one December when I went to book an additional FP+ and got an error for her. Hmmm what was the error? Her annual pass which she scanned into the park with and had redeemed numerous FP+ with since it was 7pm had been reassigned to me. I now had two annual passes with different anniversaries assigned to me and she had no admission. We went over to guest relations and the frontline CM couldn't reassign the AP. The CM had to call a coordinator who took the second AP on my profile and removed it by putting it on a physical card. That card was not linked to me in any way, but it had the AP on it. The coordinator then linked that card to my sister and boom, her AP was back. So bizarre and messy!

 

[Girlstar30]

Probably a good idea to link a new MB via MDE first before using it at DL or on DCL if MyMagic+ is causing the issues.

WDW is my primary destination so all my bands originate in that profile.

IDK if it's necessarily "security" or if the WDW IT systems are held together with bandaids and chewing gum MBs were issued free to every resort guest for each stay and every AP each year. There are probably millions in circulation. MBs barely work when they're assigned to an individual guest. Imagine swapping? Your photos go to your mom, but your kids DAS goes to your spouse, and no ones room opens anymore

Not to go too far off topic, but here is an example of how bad the systems are at WDW. I was having a nice time in DHS with my sister one December when I went to book an additional FP+ and got an error for her. Hmmm what was the error? Her annual pass which she scanned into the park with and had redeemed numerous FP+ with since it was 7pm had been reassigned to me. I now had two annual passes with different anniversaries assigned to me and she had no admission. We went over to guest relations and the frontline CM couldn't reassign the AP. The CM had to call a coordinator who took the second AP on my profile and removed it by putting it on a physical card. That card was not linked to me in any way, but it had the AP on it. The coordinator then linked that card to my sister and boom, her AP was back. So bizarre and messy!

See all of that is such a waste of time and headache. I just want to enjoy my day at my favorite escape, i dont want to be dealing with IT issues and learning new things

 

[PolyRob]

See all of that is such a waste of time and headache. I just want to enjoy my day at my favorite escape, i dont want to be dealing with IT issues and learning new things

100%! It was the last night of our trip. The CMs were extremely apologetic and gave us recovery for our next trip a few months later which I didn't even ask for or expect, but it's unfortunate it happened at all.

For about a year every time I checked in the front desk had to call the "Avengers" IT team to get me into my room because none of my bands or cards worked and the CMs at the resort couldn't do it on their own at the time. The "Avengers" finally rebuilt my MyDisneyExperience account in 2017 and it's been much better. I literally lost all of my FP+, tickets, ADRs, photos, etc for four hours that check-in day. Also a fun time!

I would also max out PhotoPass! I took "too many pictures" and would need to call and purge my account before each new trip. WOW I totally forgot about that one until writing this

I really think MDE works fine on your first couple of visits. Once you load it up as the primary planner with multiple stays over multiple years it goes crazy. That's why I always check with a CM at a desk or iPad before going to my room.

 

[Girlstar30]

100%! It was the last night of our trip. The CMs were extremely apologetic and gave us recovery for our next trip a few months later which I didn't even ask for or expect, but it's unfortunate it happened at all.

For about a year every time I checked in the front desk had to call the "Avengers" IT team to get me into my room because none of my bands or cards worked and the CMs at the resort couldn't do it on their own at the time. The "Avengers" finally rebuilt my MyDisneyExperience account in 2017 and it's been much better. I literally lost all of my FP+, tickets, ADRs, photos, etc for four hours that check-in day. Also a fun time!

I would also max out PhotoPass! I took "too many pictures" and would need to call and purge my account before each new trip. WOW I totally forgot about that one until writing this

I really think MDE works fine on your first couple of visits. Once you load it up as the primary planner with multiple stays over multiple years it goes crazy. That's why I always check with a CM at a desk or iPad before going to my room.

That is something I really appreciate about Disney. They do admit their shortcomings and compensate without you even asking and I really appreciate that because that is pretty much unheard of elsewhere these days.

They really do sprinkle in extra magic here and there too with free water bottles or a Gelato. I was worried that once I became DVC they would have my money and treat us as an afterthought, but that has definetely not been the case. I feel like almost every complaint I've had has been remedied with a solution that has satisfied us or gone above expectations.

They actually sent me a survey email the other day pertaining to the Grand Californian. They said they are doing a paid research study and will compensate with a $200 gc for a video chat of answering questions about vgc. I filled it out and im really hoping I get selected! If so, I will mention the refurb and overall satisfaction with the resort and dvc.

Sorry to go off in a tangent lol I haven't had those IT issues happen yet, wow too much photopass, I thought they delete the photos after a certain amount of time!

I am the primary planner so im not looking forward to this haha but I def dont have years of wdw deluxe hotel stays under my belt, I feel that happening to me will now be a rite of passage!

 

[HyperspaceMountainPilot]

Yeah you can even get little cases and put them on retractable badge clips if you want to use them that way instead of on your wrist

Really want to find a way to get my Apple Watch and my MB on one strap together.

Oh wow, just realized this is the Poly Tower thread, sorry everbody!

 

[Tatebeck]

Really want to find a way to get my Apple Watch and my MB on one strap together.

Oh wow, just realized this is the Poly Tower thread, sorry everbody!

Oh you can do that too lol. We almost did that with our Samsung watches. There are a bunch but here are some
https://www.magicyourband.com/puck-holders.html

Now back to poly?