My mother was a big advocate for disabled rights and even spoke before congress on behalf of the Americans with Disabilities act. I guess that is why it bothers me so much.
It was those exact rights that your mom spoke about that are the reason no proof is required. The ADA is what prevents the questions from being asked. Just as an apartment complex cannot ask for proof that a person requires an assistance animal, and that apartment complex must accept the person's word for it that the animal is an assistance animal, even if that animal is not otherwise allowed at the complex*, DLR cannot ask for proof of the disability.
It protects those who need it, it helps them live their lives just a little bit easier (instead of having to carry documentation and open their lives to the CM giving out the wheelchairs or Guest Assistance Cards or CMs at the entrances to rides), and although it's not up to me, if it were up to me, I'm not willing to make THOSE peoples' lives a little harder, just so that other people who don't need a wheelchair can't rent one.
*the story behind how I started studying up was that we lived on the 3rd floor of an apartment building, and the new 2nd floor neighbors brought in an untrained, protective, territorial pit bull. Pit bulls (and rottweilers) were not allowed in the apartment complex. But the tenant (who used be in the apartment renting business) said that it was her assistance animal to sense epileptic attacks (she willingly gave that info to the complex manager, and the manager is gossipy, wanted us to make sure the animal wasn't a danger, and she's become our friend, so she told us), and nothing more could be said.
Found out that assistance animals have no official training...we all think of seeing eye dogs who get trained and wear vests, but that's not at all necessary by law.
Now, the tenant left her assistance dog home all the time, she NEVER took the dog with her, so obviously we had some heavy doubts about whether or not the dog was TRULY an assistance animal, and then when the dog showed how territorial she was about the building, and pinned hubby (who was around 320 at the time, not some frail person) in his car TWICE while the boyfriend of the day called uselessly from the second floor after he'd let the dog out, without a leash, to reliever herself, well that's when I started looking into the ADA.
And ultimately we weren't willing to be the guinea pigs documenting the dog's (and later dogS') horrid behavior so the managers could build a paper trail to be legally allowed to kick out the tenant and her dogs, and we moved.
Even though I was terrified (I am not ashamed to say that even though I love rotties, was raised by Alaskan Malamutes, and drooled over a Great Dane the other day, and love all OTHER big dogs, I dislike pit bulls entirely), even though I started my hermit life with my little baby b/c I was so scared the tenant's small daughter was going to open the door with Blue beside her just as I got to the second floor landing, even though it negatively affected our lives and cost us the money it took to move....I'm still not willing to negatively impact those who DO have assistance animals by requiring proof of everything, just so that our former neighbor (who still lives there, 3 years later) wouldn't have been allowed to lie her rear end off about her supposed assistance dog (again, she never took the dog with her, so that dog wasn't doing her much good where she would have needed it the most, while driving or at work!).
Protecting those who need it is what the ADA is all about.
