Problems with connections

[whois figment]

Has anyone else problems canceling connection memberships? I decided that the membership really was not worth it for what I would use. I called and cancelled during the free trial yet they still charged my debit card. I called and they said I had 2 accounts and I canceled my other account? I only had one account I canceled using my membership account number I have the reps Id number and yet it was never cancelled. The rep on the phone this time refused to let me talk to a supervisor. Told me he would cancel the account but it could take upto 2 months to the credit my account. After arguing that this was a debit card and should be credited with in a few days I was told that the credit took long beacause of the billing cycle of the card but if it is a debit card it should not take so long. So now I have a $69.95 credit out of my checking account not a real big deal but I have no idea what so ever whether this person actually cancelled the account or not.

 

[lawgs]

so ...do they charge you upfront.....

thought that the introdutory membership was for 1$ and you had a month to try the "services"........before being charged the "full amount"....

seems they were "debit happy" if they charged your card before the month was up......

 

[whois figment]

They charge at the end of the month. But I had cancelled prior to my month being up and they cherged me anyways.

 

[tlduckie]

I had mine charged to my debit and it only took two days to post

 

[wheatenwalker]

I cancelled my membership a day late because when I called their computers were down. They charged my debit card but returned the money in a couple of days. It was partially my fault because I waited until the last minute to cancel and they were very nice about returning the money and it really didnt take very long. I would call and talk to someone else.

 

[whois figment]

Thanks everyone for your help. I called back and the account has been canceled and they have issued a refund that should post next week.