Problem with my AP

[abbyandangel]

I asked this on the ticket thread last week but got no answers so will try here. I have a 14 day reservation at a Disney springs resort but was only able to make 7 days of FP at 60 days. I called IT several times before the shutdown and they helped me make 3 More days of FP but I can’t change them myself so I am locked into those days and times. This doesn’t seem right . Shouldn’t I be able to have more FP days with a resort stay?

 

[starry_solo]

Yes you should. But you're going to have a difficult time reaching anyone at Disney right now as they are still busy with cancelling people's stays through the end of March

 

[vinotinto]

I asked this on the ticket thread last week but got no answers so will try here. I have a 14 day reservation at a Disney springs resort but was only able to make 7 days of FP at 60 days. I called IT several times before the shutdown and they helped me make 3 More days of FP but I can’t change them myself so I am locked into those days and times. This doesn’t seem right . Shouldn’t I be able to have more FP days with a resort stay?

Passholders are allowed 7 days of FPs at a time. However, if you are staying in a Disney-owned resort, you can have length-of-stay FPs, as long as every FP day is associated with an onsite stay.

While Disney Springs resorts have some of the benefits that the Disney-owned resorts have (such as 60-day FP window), they do not get the length-of-stay benefit for AP holders that the Disney-owned resorts receive.

If you received 3 additional FP days, then, you got a HUGE pixie dust.

 

[vinotinto]

And, here is the official FAQ from Disney that spells this out:
https://disneyworld.disney.go.com/faq/passholders/reserving-fast-pass-plus/
Annual Passholders can make FastPass+ selections up to 30 days in advance. Secure up to 3 FastPass+ selections for one park per day, for up to 7 days. If plans change, it’s easy to update or cancel your selections, subject to availability.

Passholders with reservations at a Walt Disney World Resort hotel can start making FastPass+ selections as early as 60 days prior to the check-in date―and can secure FastPass+ selections for the length of stay or up to 7 days. Please note that if your length of stay is longer than two weeks, FastPass+ selections can be made for up to 14 days.

 

[abbyandangel]

Thank you for explaining this.

 

[ryanpatricksmom]

Does anyone know if the Swan and Dolphin are considered WDW Resort hotels for this purpose? I know that they're Starwood hotels, but I thought that I saw that they were also included.

 

[Sandisw]

Does anyone know if the Swan and Dolphin are considered WDW Resort hotels for this purpose? I know that they're Starwood hotels, but I thought that I saw that they were also included.

They are not.

 

[ryanpatricksmom]

They are not.

Thanks! Bummer.