Problem w/ MyPoints tupperware banne - UPDATEr

[MrsMud]

I am getting soooo... frustrated w/ MyPoints, and I really used to like them. Lately, though, I have had to email them every single time I was due points for a trial something or other, subscription, etc. Then it's a hassle of back and forth emails... send us a copy of the confirmation, send us the date of transaction...yada, yada, yada. Then finally I will get my points, about a month after they were due.

But to get to the point... I made a purchase from Tupperware using a banner right on the earn points page. It said something about back to school, 800 pts. with any purchase. I clicked on the appropriate links, went through the checkout and clicked where it says "MyPoints members click here for your 800 points!" Then I get a popup screen saying, " this points award has expired... most awards are only valid for a limited time"! What, like 5 minutes? I just went through the link on your website! No 800 points. I emailed MyPoints immediately and still haven't gotten a response (this was 3 days ago). Is anyone else having these problems, or do they just not like me?

UPDATE: Right after I posted the OP, I got an email saying that "We're sorry for the inconvenience...most problems with bad links, etc. are fixed quickly...please try again". I then emailed them back saying basically, "That's great, but I already made a purchase with the promise of receiving 800 pts! Are you telling me that because there was a problem with YOUR site, link, etc. that I am out of luck? That's just unbelievable!" Miraculously, 2 days later I get another email stating "We have finished crediting your account for the pts in question. Please allow up to 5 business days for the pts to appear in your account". (BTW, isn't that a contradiction? If they have finished crediting my account, shouldn't the pts be IN my account?) Anyway, I will wait the 5 days and see if they appear. The moral of the story is: Be persistent. I bet most people don't bother fighting with them when they don't get their pts. But as the saying goes..."the squeaky wheel gets the oil"!

 

[Keke]

I have had to battle w/them for a several offers, but they always give me the points after 4 or so emails. It seems to me they are getting slack in lots of areas. That is crazy about the Tupperware offer. They should have responded to your email by now. I would email them again.

 

[Baileymouse]

I have been fighting with them constantly! I joined so much stuff, and bought so much stuff, and had trouble getting credited. Then they kept telling me that my emails were blank, even though I've used that same method all the time.

Finally I called them and found someone who sounded intelligent. I had to fax them the emails and the offers - they owed me points for David's Cookies, Tupperware, Value Mags, Reflect.com, Baby Outlet, and a bunch of others.

I've also noticed a bunch of strange happenings similar to the expired tupperware points you encountered. When I was credited for the cookie gift order, they only gave me 5 points instead of the 80 I was due. That's weird!

Also, it seems like it's taking longer to get webcertificates after you've cashed out.

Hope everyone else gets their problems solved,
Adele

 

[miche61]

I too am having a problem with the Tupperware banner and also got the same error message. I also e-mailed them and got the same, standard e-mail saying sometimes things happen, try again next time. I e-mailed them back and asked if that meant I was just out of luck. We are now on the e-mail from them saying, yes we have a tracking number...etc.....

I sure hope this gets resolved. I would love my points, this is the first time I have had a problem with them.

 

[lilsonicfan]

Don't be discouraged if it does take a few emails to Mypoints to resolve something. Every large company these days has a standard form-type letter that is sent out after a first email, no matter how detailed your message is. I have found the best results come when I email a second or third time, and my first line of the email is something like:

"Thank you for your email. However, it has not resolved my question and I would like to ask for my email to be sent to the next level of customer support. I will ask my question again."

If you haven't received any response at all from them, try sending a new email. You should at least be getting the "your email has been assigned this tracking number" email...

 

[mom2twinz3]

I also had problems with the same Tupperware banner. With me, it just errored out when I clicked the link at the end to get the points. I emailed them and sent a copy of the order confirmation.

After 3 days, i too got the same email about points being credited and to wait 5 days. Luckily, on the fifth day they appeared.

However, I also have an order in for a RFC cert and the points were deducted 8/13, but no cert yet. I tried to email them on that and they replied I had to wait 6 weeks after the points were deucted, but it has never taken them this long to fill a reward order before.

I hope this is not a bad sign. It just always seems that when a reward site starts having these issues, they end up folding

I sure hope that won't be the case with MyPoints, I have always loved them.

Mary