We flew back SW on Sat. 9/10. Friday evening I asked at the front desk at Poly, she told me I had to ask at the airline check in kiosk in the morning. I was there at 6:45, and they told me to ask Concierge (apparently they don't do SW check in?). Anyway, I did it just before 7am at the concierge desk at Poly, no problem, gave my confirmation number, and within seconds he printed out all 5 boarding passes - Group A, for a 6:30pm flight out of Tampa. We weren't checking in luggage so it was perfect for us. No, we weren't staying concierge level rooms, just regular, but I think the guy would have done it for anyone walking in, he didn't ask for any id.