Printer help

[Deb]

I'm sure this is a really simple fix, but I can't find it. I have one printer. If I print from my laptop or phone, the result is in color as it appears on my screen. If I print from my desk top it prints in greyscale. The print dialogue box shows color. What am I missing?

 

[sam_gordon]

I'm sure this is a really simple fix, but I can't find it. I have one printer. If I print from my laptop or phone, the result is in color as it appears on my screen. If I print from my desk top it prints in greyscale. The print dialogue box shows color. What am I missing?

Check the printer settings itself. On the desktop, go to settings, then printers, then select the printer. There might (should?) be a color setting in there.

 

[Imzadi]

Nevermind. You said the printer works fine with other devices.

 

[Deb]

It says "color yes" but I think that is just confirming the printer has the capacity to print in color

 

[Deb]

Is this a new printer? Is this a new problem, that the printer is suddenly printing in greyscale, or has it always been doing this?

If there is a screen on the printer itself, check the printer's settings there. Not what shows on the computer's screen. The actual printer may be set to greyscale.

Is it possible that the printer automatically defaults to greyscale when one of the color cartridges runs out? You may just need to change one of the cartridges.

not new, worked fine previously, fairly new color cartridge. If the printer itself was set wrong, wouldn't my laptop be printing greyscale?

 

[Imzadi]

not new, worked fine previously, fairly new color cartridge. If the printer itself was set wrong, wouldn't my laptop be printing greyscale?

Yes, I just realized that.

I was thinking if the printer was brand new. But, you are right, to would be printing in greyscale for every device.

What program or app are you using to print from on your computer? Maybe that is set to greyscale?

 

[Deb]

Yes, I just realized that.

I was thinking if the printer was brand new. But, you are right, to would be printing in greyscale for every device.

What program or app are you using to print from on your computer? Maybe that is set to greyscale?

I first noticed it when I was printing off the internet using chrome, but I just tried an excel spreadsheet. Same problem

 

[sam_gordon]

It says "color yes" but I think that is just confirming the printer has the capacity to print in color

What says "color yes"?

On my computer, I need to find "Printing Preferences". I find that by going to Settings > Devices > Printers > find the right printer > Manage > Preferences. Then I see this screen:


I'm using Windows. If you're on a Mac or Linux, sorry, I can't help.

 

[Deb]

Windows

I was following along with you until-
manage takes me here





and this is Printing Preferences

 

[sam_gordon]

and this is Printing Preferences
View attachment 678250

Look at the Paper/Quality tab. I think it would be there. Possibly under the Layout tab.

 

[AuntieMe3]

I'm having this same problem with my laptop and printer. If I print from my phone it will do the color but from laptop it's always black and white. It's really annoying. I hope someone had a solution to this...lol

 

[sam_gordon]

I'm having this same problem with my laptop and printer. If I print from my phone it will do the color but from laptop it's always black and white. It's really annoying. I hope someone had a solution to this...lol

Did you follow the steps I've posted?

 

[Deb]

Look at the Paper/Quality tab. I think it would be there. Possibly under the Layout tab.

 

[Deb]

 

[Deb]

 

[AuntieMe3]

Did you follow the steps I've posted?

Yes but I'm getting the same screens as OP. I checked all the tabs just in case and Im not seeing anything like you posted.

I just realized we have the same printer too...hmmm

 

[Imzadi]

Windows

I was following along with you until-
manage takes me here

View attachment 678252



and this is Printing Preferences
View attachment 678250

Did you try "Printer Properties" instead of Preferences?

 

[Imzadi]

Here's an link from HP about the same printer having the same problem and their fix:

https://h30434.www3.hp.com/t5/Print...int-in-black-and-white-grayscale/td-p/7599338

 

[Deb]

Here's an link from HP about the same printer having the same problem and their fix:

https://h30434.www3.hp.com/t5/Print...int-in-black-and-white-grayscale/td-p/7599338

this worked. thank you

 

[Imzadi]

this worked. thank you

Glad it's up and working properly!