VAlegacy
Mouseketeer
- Joined
- Jul 10, 2019
- Messages
- 258
This is great if it's applied evenly, but that hasn't been the case so far.We are st
We are staying at Coronado this weekend on a Priceline blind bid. I called wholesale and was told they no longer add additional guests, that the wholesaler would need to reach out on our behalf. A quick web chat to priceline and they called wholesale, received an email address to send the request and VOILA! It took about 1.5 days before I could see my son added, but it was super simple! No need for all of this craziness.
It's not about Disney not liking Priceline, it's about Priceline and Hotwire maintaining control of their reservations AND Disney controlling Call Center costs. Just like booking through ANY travel agent, you should not be able to call and make changes yourself. Priceline CS had no issues making the request for me, and the whole process was quick and painless. From start to finish (including a call to wholesale where they told me they can no longer assist) I spent 40 minutes getting my son added to our reservation. Most of that time was waiting while the chat person at Priceline got on the phone with Disney and filled out the email (while I cooked dinner!)
I like standards and knowing what the rules are so I know what to expect.
Hopefully things are changing and the word is getting out to the 3rd parties.