Posted wait times wildly off...WAY LONGER!

[jodifla]

Here now and the wait times are wildly off. 30 minute posted, 60, 70 minute actual wait time.

And broken rides left and right. Space Mountain, test track. And attractions just closed hours before the park close.

People are furious and walking out of Star Tours now.

Not feeling the magic.

 

[gap2368]

TT is down a lot

 

[Farro]

TT is down a lot

So true! Although one time it worked to our advantage. Our first day and we didn't have a fast pass for it. We just happened to wander up right as they were reopening after a shut down, we walked right on!

 

[zoo2tycoon]

Mid-March my son and friend there. Posted time for Ariel 30 minutes- they waited iver an hour (not a line to easily get out of).

 

[EdnaMarieMode]

TT is down frequently, and Space Mountain had a rash of being down almost daily as well.
Which attractions closed before the park closed? For some attractions that's been the case for a long time now and I'm guessing that's not what you're referring to here.
The posted wait times baffle me because usually they are inflated, not half of what the actual wait is (unless maybe something broke down and that caused a delay that hadn't yet been reflected in the posted wait?).

I do agree, none of this sounds magical.

 

[jodifla]

Muppets closed, rock and roller coaster broken, the dumbo attraction closed. We will miss our Fantasmic fast pass because of these wait time falsehoods

 

[EdnaMarieMode]

Muppet Vision has been operating from 10 AM to 6 PM since at least last October (maybe longer). The posted schedule for Walt Disney Presents/ One Man's Dream (which is what I'm guessing you mean by "the Dumbo attraction" because they are showing the Dumbo preview there) has been 10-6 for a long time as well. Can you leave the line and go to your Fantasmic FP instead?

 

[mamapenguin]

I guess we were lucky, we didn’t experience that last week. The waits were long, but not understated. I hope it gets better.

 

[DisLiss]

Sorry you're not feeling the magic. Things like that happen, and I think they tend to happen more when it's crowded, or their impact seems more noticeable then. I'm not sure which. All you can do is try to go in with the attitude that you're not going to let things you can't control ruin the day for you. I hope things get better!

 

[Peppeperoni]

^^^ this

 

[saraheliz]

When we were there last spring, we were at HS....TSL wasn't open yet, TSMM only had one track open because they were changing the entrance, so no FP and the line was like 2 hours before the official rope drop time, ToT and RnRC were both down...holy angry people, and I can't say I blame them. We rode Star Tours twice, saw watched the Muppets, jumped on RnRC once it opened back up, and headed back to the resort. Too many miserable people and not enough to do...ToT ended up being down most of the day!
I understand not letting closures ruin your day (and they really didn't for us, we had a wonderful trip, and we encountered a LOT of rides breaking down, from being stuck on TT outside in the chilly shade, to spending almost an hour on LwtL and needing to be evacuated off, to being stuck in Mexico with Donald Duck and a bunch of screaming teenagers) but HS is short on rides already so I can see why people get frustrated.

 

[Minnie222]

Sorry this is happening. Hope tomorrow will be a better day.

I can understand the frustration. Disney is an expensive trip for many people. They didn’t pay that big money to hear “don’t let this ruin your day”.

 

[jodifla]

Exactly. We saved all year for this trip. Crowds are fine. It is spring break after all. But closed rides, mismanaged lines, broken rides.. those fall under WDW's responsibility.

At Star Tours, the cast members just shrugged when they were asked what was going on and said they couldn't do anything about it. I told her it was her job to manage the line and that the time listed should reflect the truth, not be a total fiction. She finally picked up the phone and I heard her shock when she found out half the lanes were closed.

We told a second cast member after we waited for an hour... the Disney app was saying 20 minutes. She also said " nothing I can do about it." After finally getting off the ride 75 minutes later, we ran into two managers and complained to them.

They said they had mechanical problems but hadn't known about the wrong line times until we brought it up to one of the cast members, who finally made a phone call.

Other people were just storming out of the ride. We told the managers they need yo empower their workers to solve problems.

The managers called ahead to Fantasmic so we could still use our fast passes.

I can't imagine how this is going to play out when DWGE opens it they are struggling to handle spring break.

 

[Nancyg56]

Here now and the wait times are wildly off. 30 minute posted, 60, 70 minute actual wait time.

And broken rides left and right. Space Mountain, test track. And attractions just closed hours before the park close.

People are furious and walking out of Star Tours now.

Not feeling the magic.

One of my friends is there this week and she said crowds are huge and rides are down. She goes often so she can roll with it, but if a family has waited so long to go and the attractions are down and wait times are fictional, well. That is not okay.

I believe that Disney needs to get the act together before GE opens. They are in for a WOrld of complaints if they cannot manage the capacity.

 

[DisneyMomma930]

I foresee many issues when SWGE opens. I’m glad we’re going just before it opens and will wait a year for things to *hopefully* calm down before we come back and see it all.

 

[MickeyWaffles]

Muppet Vision has been operating from 10 AM to 6 PM since at least last October (maybe longer). The posted schedule for Walt Disney Presents/ One Man's Dream (which is what I'm guessing you mean by "the Dumbo attraction" because they are showing the Dumbo preview there) has been 10-6 for a long time as well.

I am rarely critical of park ops stuff (or Disney in general), but when there are peak crowds and an attraction intentionally closes hours before the park does, I think it looks really bad and is frustrating for guests.

I just can’t understand why they wouldn’t extend the hours for these 2 seasonally - this is the thick of spring break and Easter is just around the bend. Both of these things absorb people. They have the manpower to operate at full speed and choose not to, even during peak crowds.

 

[Klayfish]

I am rarely critical of park ops stuff (or Disney in general), but when there are peak crowds and an attraction intentionally closes hours before the park does, I think it looks really bad and is frustrating for guests.

I just can’t understand why they wouldn’t extend the hours for these 2 seasonally - this is the thick of spring break and Easter is just around the bend. Both of these things absorb people. They have the manpower to operate at full speed and choose not to, even during peak crowds.

Good points. I'm not sure, but maybe it's a matter of them diverting the resources to other areas that need it. In our experience, even during the Xmas-NYE week those two attractions aren't crowded. This is especially true for One Mans Dream. Comparatively speaking, it's almost always a ghost town in there. Darn shame, because I actually like it.

Actual wait times being longer than posted is definitely a rarity in our experience. They're almost always posted as longer than what the wait really is. I'd suspect to avoid this exact situation of people complaining. We all know that if the time is posted as 20 minutes and the wait is actually 21 minutes, someone will complain.

Rides being down is definitely frustrating. Hard to know if it's mechanical or what the cause is. From a few CMs we know personally, the vast majority of shut downs are guest induced and not mechanical...but it still leads to massive frustration for all. It's a shame.

 

[billlaurie]

Sorry this is happening. Hope tomorrow will be a better day.

I can understand the frustration. Disney is an expensive trip for many people. They didn’t pay that big money to hear “don’t let this ruin your day”.

This is especially true for people who don't visit frequently (for whatever reason). They can't go in with the attitude that they will just get the ride next time because the next time might be in 5 years or never. The situation described by the OP may be ruinous for them, especially if it happens in multiple parks.

 

[EdnaMarieMode]

I am rarely critical of park ops stuff (or Disney in general), but when there are peak crowds and an attraction intentionally closes hours before the park does, I think it looks really bad and is frustrating for guests.

I just can’t understand why they wouldn’t extend the hours for these 2 seasonally - this is the thick of spring break and Easter is just around the bend. Both of these things absorb people. They have the manpower to operate at full speed and choose not to, even during peak crowds.

I agree that that's what they could or should do. It does add to the congestion, along with the shows that close earlier than park closing. For others who are planning using the information they find here, it was worth noting that these attractions normally close at these hours and had OP known that beforehand, it may have helped (not faulting OP, simply saying it would have been useful info to have when planning and not when they were already neck deep in the traffic). Several attractions across all of the parks operate on shortened hours, usually at peak times. I don't think it's a good idea necessarily.

 

[samsonjs]

When we were there last spring, we were at HS....TSL wasn't open yet, TSMM only had one track open because they were changing the entrance, so no FP and the line was like 2 hours before the official rope drop time, ToT and RnRC were both down...holy angry people, and I can't say I blame them. We rode Star Tours twice, saw watched the Muppets, jumped on RnRC once it opened back up, and headed back to the resort. Too many miserable people and not enough to do...ToT ended up being down most of the day!
I understand not letting closures ruin your day (and they really didn't for us, we had a wonderful trip, and we encountered a LOT of rides breaking down, from being stuck on TT outside in the chilly shade, to spending almost an hour on LwtL and needing to be evacuated off, to being stuck in Mexico with Donald Duck and a bunch of screaming teenagers) but HS is short on rides already so I can see why people get frustrated.

This exact thing happened to me at HS. It was my first time at the park and it ruined the experience for me. I actually did complain because we only got to use one of our FP. Even though they gave us anytime for that day we couldn’t use them on anything but a show. I did complain to guest service and they gave us an anytime pass to use at MK the next day.