Room 3301 from Dec. 18 - 20. First room on the Main lobby floor on the left in this tower. Some noise from everyone who walks by.
Not happy with this hotel or room but since we had requested a room for someone with limited mobility this is what we got! Windows opened onto greenery and green utility boxes (haven't uploaded my pictures yet!) and while convenient, the windows are also overlooked directly by the Concierge area of the Main Lobby. You can't really keep your drapes open at all!
When we checked in at 10:00 AM we were told several times that we would be called when the room was ready. Never happened!!!
Eventually we wandered back to the hotel at 4:30 pm; exhausted and asked again for our room. "Oh, we forgot to call you. Sorry. We gave your original room away. We'll find you another." We waited awhile (10 minutes) and then had to turn our cards in to be re-done. I was not happy.
Finally we went to the room, found cheerios on the floor and never got the fridge unlocked for our sodas etc. But we were tired after 6 days at Disney and our day at Universal.
Whoever designed these rooms forgot to put in sufficient outlets! Both outlets on the headboard wall are filled with the clock and lamps and there are no outlets on the window wall. We had brought an extension cord but it would have done little to help us.
We ended up charging the
ECV in the vanity area by the sink; what a nuisance. So the ECV partially blocked access to the sink.
The grout for the floor tile in the bathroom was positively grungy black in places. It was clean in other places so I can only assume that the mopping is at fault. I really hated to think about how it was cleaned....
DS and I went down to ride the boat for early access to WWOHP but the line was almost back to the hotel itself so we ended up walking over; not a problem really for us but there were nowhere near enough boats running even at 6:30 am. This was on Sunday, Dec. 19th so maybe being on the weekend was the problem.
FWIW - We did enjoy the room service dinner the first night; decent food and lovely service. And the Keurig coffee was perhaps the best thing in the room!
We have stayed at the HRH and loved it but I doubt that we will ever return to Universal; just too much of a bad taste in our mouths.